Cape Coral, Florida
Not resolved
1.0
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1 comment

We received many false alarms due to battery failures. Both the fire department and cops have been dispatched to our home.

I was charged by ADT a $25 service call to fix the batteries. We still continued to get false alarms. I called to cancel the service as it was creating more anxiety with each new alarm. Still got alarms.

I called again and they said they always leave the system monitoring on for 30 days after you cancel. What? I was told to remove all the batteries and the monitoring will stop. Two weeks later, still getting alarms at the house.

Called and they don't care. I continue to get daily message about coming back to their service to the point of harassment.

Product or Service Mentioned: Adt Security System.

Reason of review: Poor customer service.

  • ADT WORST COMPANY
  • Adt High Pressure Sales
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Atha
#1185138

Hello. I'm very sorry for this experience.

If your still receiving calls or mailing offers from ADT and would like them to stop, please email us your contact information to AlwaysThere@adt.com. We can have our Do Not Contact team investigate and assist further.

Thank you. -Andrew

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