Product: Adt Installation Clear all filters (70 of 70 reviews match)
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Adt - Owful service

3rd time happening not showing up for install and when show up not having devices
1.7
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Staff
Value for money
Website
Product
Adt Installation
#1165535
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Before you invest into and ADT Security System read this. I am a former employee of ADT Security services I worked in both install and service departments. First and foremost ADT sub-contracts about 60% of its installs to outside contractors so when you get an...
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1.0
Product
Adt Installation
#1109601
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He couldnt get it to work. When I ask him to plug it back in, he couldnt becuase the prior tech didnt take notes or pictures. They now have taken thier equipment and now my system that was working before doesnt even have power going to my control panels. I wouldnt recommed ADT...
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1.7
Product
Adt Installation
I didn't like
  • Installer honesty
#965090
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Had equipment installed on 12/10/15 unable to set upstairs key pad Equipment wired to previous mother board,loose wires Called and sent letter of cancellation on 12/11/15 Called back on Sunday to get time of equipment removal Received date and time from Chrystal for...
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ADT
ADT

Hello. I'm so sorry for this experience and we'd like to review this concern further to help. Please email us your contact information for where the service is located to Alwa...

1.0
Product
Adt Installation
I liked
  • Quick to schedule
I didn't like
  • No morals
  • Failed installation
  • Crooks
#750898
Reply to reviews

For over five months I have been trying to get a rebate promised to me at the time of installation. I have called security now over a dozen times. Each time the give me a different story. Now they tell me the check was sent. I asked for tracking number. They said the...
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Anonymous
joe

issue resolved. Nothing like having to beg for your own money.will not recommend to anyone in the future.

ADT
ADT

Hello. I'm sorry to hear about this experience and we'd like to help. Please email us your contact information for where your service is located to AlwaysThere@ADT.com and we'...

2.0
Product
Adt Installation
I didn't like
  • Will not honor rebate promised
#745258
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I called ADT customer service on monday November 2, 2015 i wanted to know how much they charge to install one window sensor at my home resident. The guy saids it will be 145.00 not including installation. I asked well how much is the installation. He said about 59.00...
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3.0
Product
Adt Installation
#727769
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Fact:ADT corporate blames installers, as they are subcontractors, so corporate will take no responsibility to resolve problems. They just say they are SO SORRY this has happened to me. Fact: ADT Rep./installation man lied. Flat out bald face lied! No service when...
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ADT
ADT

Hello. I work with ADT's corporate office and I'm sorry for this experience. We'd like to look into your concerns further and ask that you please email us your contact informa...

Product
Adt Installation
#640121
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ADT Security System Plus is WORTHLESS! ADT has faulty installation of their own system After numerous attempts to fix - the system, at random, disables the outside door alarm. Once disabled, the system cannot be reset (unless you at physically at the main sensor)....
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ADT
ADT

Hello. I work with ADT's corporate office and I'd like to apologize for your experience. Can you please email us your contact information for where your service is located, to...

1.0
Product
Adt Installation
I didn't like
  • I hate the service
#637636
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Adt Installation Review

It took 6 calls to get someone who wasnt a smart-*** punk. They promised a lot which wasn't honored on installation day, and their free security system cost $400. The installer didnt even have the yard signage, nevermind the $200 in gift cards I was promised, and the monthly monitoring went from $36.99 to $54.99. I would NEVER recommend adt!
2.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Adt Installation
#611866
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First the Good. We've had Pulse service for over a year. It works great. Easy to arm/disarm system from smartphone, check motion inside house, check thermostat temps and settings. The bad. Terrible Customer Service! We recently tried to add monitored video and a...
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Anonymous
Anonymous

ADT uses outdated Equipment and Prices are Sky High!!!! Example: Quoted 10,000 to install 8 hardwired ANALOG cameras. The industry is has since started the transition to IP...

beliso87adt
beliso87adt

Hello. I work with ADT's corporate office and I would like to apologize for this frustrating experience. I understand you've proceeded with purchasing your own camera system, ...

3.3
Product
Adt Installation
I didn't like
  • Customer service
  • Sales
#593119
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