Product: Adt Installation Clear all filters (73 of 73 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This is a new post. I have been working with a guy named Mark at Defender. One of the many complaints I have is the keypad is in the bedroom. The sound cannot be turned down and the light does not dim. The first technician that came out told me the volume could not be...
View full review
1 comment
Atha
#1785205

Hello- We are disappointed to hear of your experience. We are happy to help you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well.

Review
#1721724 Review #1721724 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Quality of equipment
  • Do not care about customer satisfaction
  • Misleading sale tatics
Reason of review
Bad quality
Loss
$1200
Preferred solution
If I cannot get the panel that I was told I would get at installation then I want to cancel my contract or cut my contract to 6 months and they can come and get their $8000 investment that they wrote on my proposal. Wow $8000.00 for that! Yeah right.
Tags
  • shady cheapequipment stayaway
1.3
Details
On October 8, 2019, I called ADT within the 3 day cancellation period to cancel my service after the first night after installation I had issues with the unit which were not addressed. The system started beeping at 2:30AM and I could not shut it off. I had to call the...
View full review
1 comment
Atha
#1762479

Hello- We're sorry to learn of the trouble you've experienced! We would be more than happy to review this further if you could email our team directly at Alwaysthere@adt.com with a reference to your review and the address in which the service is located. ~ Thank you

Review
#1680699 Review #1680699 is a subjective opinion of poster.
Service
Adt Installation
Pros
  • New items look nice
Cons
  • Customer service
  • New items dont perform well
  • Difficulty to return
Reason of review
Poor customer service
Loss
$2124
Preferred solution
Full refund
Tags
  • Adt Customer Service
  • Adt - Security Alarm Now
I called ADT and they told me i have 30 days to downgrade if i add Landline service. I added Landline service just because of ADT, now they gave appointment for service person to come and change the connection to Landline. The service person missed 2 appointments and...
View full review
1 comment
Anonymous
#1528982

They are doing the same thing to me.

Review
#1250072 Review #1250072 is a subjective opinion of poster.
Service
Adt Installation
Reason of review
Poor customer service

ADT - Owful service

1.7
Details
3rd time happening not showing up for install and when show up not having devices
View full review
Review
#1165535 Review #1165535 is a subjective opinion of poster.
Service
Adt Installation
Reason of review
Poor customer service
1.0
Details
Before you invest into and ADT Security System read this. I am a former employee of ADT Security services I worked in both install and service departments. First and foremost ADT sub-contracts about 60% of its installs to outside contractors so when you get an...
View full review
Review
#1109601 Review #1109601 is a subjective opinion of poster.
Service
Adt Installation

ADT Buyers Beware!

1.7
Details
Beware of installers in South Louisiana, they are dishonest and not trustworthy. They came to see if my current wiring (which worked fine) would work on their system. I told them that if they couldnt make it work i wanted them to plug the system back in they way it was, I was assure they would. Instead of taking a picture before unplugging my wires, they tried to make their system work. When it didnt work, they sent someone else to try. He couldnt get it to work. When I ask him to plug it back in, he couldnt becuase the prior tech didnt take notes or pictures. They now have taken thier equipment and now my system that was working before doesnt even have power going to my control panels. I wouldnt recommed ADT to anyone.
View full review
Review
#965090 Review #965090 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Installer honesty
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.0
Details
Had equipment installed on 12/10/15 unable to set upstairs key pad Equipment wired to previous mother board,loose wires Called and sent letter of cancellation on 12/11/15 Called back on Sunday to get time of equipment removal Received date and time from Chrystal for...
View full review
1 comment
Atha
#1078516

Hello. I'm so sorry for this experience and we'd like to review this concern further to help.

Please email us your contact information for where the service is located to AlwaysThere@adt.com, and we'll follow up.

Thank you. -Andrew

Review
#750898 Review #750898 is a subjective opinion of poster.
Service
Adt Installation
Pros
  • Quick to schedule
Cons
  • No morals
  • Failed installation
  • Crooks
Reason of review
over sale and attempting to force charges refusing to honor letter of cancellation
Loss
$209
2.0
Details
For over five months I have been trying to get a rebate promised to me at the time of installation. I have called security now over a dozen times. Each time the give me a different story. Now they tell me the check was sent. I asked for tracking number. They said the...
View full review
3 comments
Anonymous
#1087846

issue resolved. Nothing like having to beg for your own money.

will not recommend to anyone in the future.

View more comments
Review
#745258 Review #745258 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Will not honor rebate promised
Reason of review
will not send rebate as promised
Loss
$175
Preferred solution
send me my $175 check as promised or my visa card as promised. If you can not honor your part of the contract please cancel service
Tags
  • Adt Rebate Scam

Adt - Installation Review from Los Angeles, California

3.0
Details
I called ADT customer service on monday November 2, 2015 i wanted to know how much they charge to install one window sensor at my home resident. The guy saids it will be 145.00 not including installation. I asked well how much is the installation. He said about 59.00 dollars. So i said you will charge me over 200.00 dollars to install one window sensor! is that correct! He said he would give me a discount. I then asked him a few more questions and i told him there is no way im spending that much money for one sensor. He then gave me the secret quick *** bomb then hung up on me! I am not suprised to here the *** bomb but the price for one sensor affended me way more.
View full review
Review
#727769 Review #727769 is a subjective opinion of poster.
Service
Adt Installation
Reason of review
Poor customer service

Contact ADT Customer Service

Website:
www.adt.com
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

ADT Reviews

  1. 322 reviews
  2. 121 reviews
  3. 29 reviews
  4. 6 reviews
  5. 1 review
ADT reviews
Fact:ADT corporate blames installers, as they are subcontractors, so corporate will take no responsibility to resolve problems. They just say they are SO SORRY this has happened to me. Fact: ADT Rep./installation man lied. Flat out bald face lied! No service when...
View full review
1 comment
Atha
#988519

Hello. I work with ADT's corporate office and I'm sorry for this experience.

We'd like to look into your concerns further and ask that you please email us your contact information for where the service is located, to AlwaysThere@adt.com, and we'll follow up to assist.

Thank you. -Andrew

Review
#640121 Review #640121 is a subjective opinion of poster.
Service
Adt Installation
Reason of review
Warranty,poor customer service,bad quality,pricing,damaged or defected, problem with payment, not as described,etc.
Loss
$5000
Preferred solution
Small claims court or class action, I have no excuse for letting my debit card get whacked, and the is no excuse for for the stress of being lied to and blown off by ADT.