We are renters and set up ADT in our home. BEFORE we signed any contract with them the sales technician specifically stated we could take our equipment with us if we moved.
After 1 year we unfortunately had to love due to our rental needing to be sold. Of course we soon found out that this is not the case and that we would have to buy all new equipment. What they also failed to tell is when we moved canceled service at our old address is that it NEVER really cancels even though they tell you this. I was even told my Troy at 888-817-3642 ext.
70279 conf#40322076 that I would be getting a relocation credit of $349. That never happened either. I also was still getting charges on my credit card for services in the old address. In the last two months I have spoken with 10 different representative none of which ever allowed me to speak to a supervisor or manger.
I have been told it was a mistake on their part several times yet still I just found out I was sent to collections! I was just told again I was not suppose to be sent to collections by an ADT representative and yet I still was. I was yet again not allowed to speak to a manger and am a current customer still. I will have to now hire a lawyer to take care of this since I have NEVER been sent to collections before and will be canceling my account with them no matter what I have to pay.
I will tell anyone I come across to NEVER do business with this disgusting company. I will also be contacting my local news channel to get this story out to warn people.
Product or Service Mentioned: Adt Customer Care.