75 Byfield St, Warwick, RI 02888, USA
0 comments
Not resolved

After 7 months of complaining and 3 technicians coming to check, all verifying it is an installation fault.The first technician was the installer and refused to comment and just told me to call ADT.

After calling ADT, they sent a team to check and they verified that it wires connecting the alarm in my roof has been bitten off by rats. Rightfully, any wires running in the roof should be sealed with plastic panel to avoid such issues. After no response for some time, i called again and they told me that a team was coming to fix. I took leave, but only to find out, the team was just doing an inspection AGAIN?

What a waste of my time. The last inspection team had filled their report with a recommendation to replace my keypad with a wireless version to avoid hacking into my walls or let unsightly cables run around my walls. I found out because i called the call center to check. It has been 7 months now, since my first complain in Nov 16.

ADT has not bothered to address any of my issues and never kept to any of their promises to return call.

This is the level of service you can expect from ADT.Further to that, their installer and sales exec only interested to sell CCTV to supplement their side income!

Review about: Home Alarm System.

I didn't like: Service and attitude.

Review #1061800 is a subjective opinion of a user.

1.0
Reliability
Value for money
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Customer service
Product or Service Quality
PRODUCT OR SERVICE Adt Security System
Reason of Review / Monetary Loss Damaged or defective / $700
Preferred solution Let the company propose a solution

Had an Experience with Adt?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Melaleuca Security - My sensors fell off too in 2012 ... Melaleuca Security "When I purchased my security system in 2012, my sensors fell off also so I used tape and glue. That worked. I did not like the long term contract, but..." Read more Adt Poorly Installed Equipment Review from Omaha, Nebraska Adt "Poorly installed equipment. Wires exposed on camera outside front door wrapped in electrical tape. Wires ran on the inside of the door and when asked if this was correct adt..." Read more Cpi Security Home Security System Review CPI Security "After an alarm code went unanswered by CPI I found out that our system was not going through as a cell call as I was told it would when we..." Read more ADT FAILED US and many others!! Adt "ADT FAILED US and many others!! ADT FAILED to dispatch fire rescue when our smoke detectors were going off. After our house was totalled, and 2 LOVING pets perished, the..." Read more Earth Fare - "Grass-fed" maybe, "fresh" absolutely not Earth Fare "Fresh beef is red, not brown, as the mistake that I've purchased is clearly product they needed to move. Albeit, at a sale price that most will accept but at..." Read more CLASS ACTION LAWSUIT AGAINST ACORN STAIRLIFTS Acorn Stairlifts "If you own an outdoor Acorn stairlift, an Acorn 130 or 180 from 2014 or newer you can qualify to be part of a class action lawsuit against Acorn Stairlifts...." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more Union Trade Company Humanitarian Charitable Foundation - Union Trade Company - Straphon Eubanks - Swift Fraud & Deception Union Trade Company Humanitarian Charitable Foundation "This horrific financial matter began approximately 6 months ago and involved a financial instrument (SBLC) supplied by Mr John S Diak to Union Trade Company. Union Trade Company owns another..." Read more