1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

After 7 months of complaining and 3 technicians coming to check, all verifying it is an installation fault.The first technician was the installer and refused to comment and just told me to call ADT.

After calling ADT, they sent a team to check and they verified that it wires connecting the alarm in my roof has been bitten off by rats. Rightfully, any wires running in the roof should be sealed with plastic panel to avoid such issues. After no response for some time, i called again and they told me that a team was coming to fix. I took leave, but only to find out, the team was just doing an inspection AGAIN?

What a waste of my time. The last inspection team had filled their report with a recommendation to replace my keypad with a wireless version to avoid hacking into my walls or let unsightly cables run around my walls. I found out because i called the call center to check. It has been 7 months now, since my first complain in Nov 16.

ADT has not bothered to address any of my issues and never kept to any of their promises to return call.

This is the level of service you can expect from ADT.Further to that, their installer and sales exec only interested to sell CCTV to supplement their side income!

Review about: Adt Security System.

Reason of review: Damaged or defective.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

I didn't like: Service and attitude.

Had an Experience with Adt?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

LOREX - WORST CUSTOMER SERVICE EVER! dont walk, RUN from this company! Lorex "I placed an order on 11/27 (#L511047), when I received the order, the cameras wouldn't work at my door through the double pane windows, picking up only the reflection from..." Read more Adt Poorly Installed Equipment Review from Omaha, Nebraska Adt "Poorly installed equipment. Wires exposed on camera outside front door wrapped in electrical tape. Wires ran on the inside of the door and when asked if this was correct adt..." Read more ADT SecureWatch - STAY AWAY!!! Adt "This company deals with “half truths.” Upon hiring, you are promised a seemingly incredible income, with all types of advancement opportunities. Strictly for the birds.As a salesperson, you are..." Read more Lorex - Terrible Company, beware Lorex "This is exactly the same problem I am having but in addition when I tried to cancel after a week they said I couldn't because of the speed that the..." Read more Carid - Horrible, Horrible, Horrible Company. Stay Clear Carid "Horrible, Horrible Customer Service. Trying to ripp me off almost $1000 I purchased a carbon fiber trunk from them. After receving the product , I noticed it was badly warped...." Read more West Elm - Terrible Quality.  Terrible customer service.  West Elm "Do not purchase this couch!!! I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken. No one,and I mean NO one,..." Read more Poshmark - Purposely deceived! Poshmark "I bought 2 purses to get the shippin discount from the same seller. BOTH bags were sold as Leather. 1 bag still had the abee clearly stating "Simulated Leather" The..." Read more Kate Spade - Insult to its customers Kate Spade "First time Kate Spade customer, Im looking to purchase a purse for my girlfriend. After an exhausting 30 minutes of looking I find something that I think she would like..." Read more