When I signed up for ADT, I was not informed by the Telephone Representative that there was a three contract and if I moved I could not move the equipment. When the serviceman installed the equipment, I was asked to sign a document that verified the installation but was not told that this was a three year contract and that I could not move the equipment. When I relocated a year later, I called ADT to arrange for relocation. I was told that the equipment MUST stay in the current home and that I would have to purchase new equipment (that was about $900). I refused since I felt I already owned equipment. So for the past year I have been paying $40 per month for disconnected service. When I call recently to complain, I was told there would be a $436 early termination fee even though I have had no service and did not plan to have any from ADT. After 48 minutes on the phone and being passed around to 5 different service people, I settled for a $167 early termination fee.
ADT clearly failed to inform me of the policy regarding not being allowed to move my purchased equipment. I have had to pay over $600 to ADT for a period during which they provided no service.
I do not consider this a reputable business. Please consider other alternatives.
Product or Service Mentioned: Adt Installation.
Monetary Loss: $1500.