ADT - Customer Care Review
This company clearly doesn't get it. They claim they want me back as a customer, but they have done absolutely nothing to correct the situation they created, which remains the same, and two, they apparently think they can treat a customer outright disrespectfully and expect that customer to not go elsewhere. This says a lot about how ADT values its customers; it doesn't.
Now, after I took my business elsewhere, ADT now is calling asking me to come back.
Firstly, ADT, had you addressed my concerns in the first place, maybe I would not have moved my business to another company.
Secondly, the issues I brought to your attention remain as they were. Completely unacceptable. Thirdly, I just saw a video where you have lawsuits against you because of your pitiful response time. You've become a fat, lazy, complacent company.
It's only a matter of time before your competitors put you out of business. Considering my experience with you, you deserve it.
ADT has been calling me from multiple numbers multiple times a day for an upgrade. I told them to please stop the calls; I am in and out of town and will get it done as I can.
I got a text message from a representative on 12/28 telling me my service would stop on 12/31 without the upgrade. I could not have it installed in that time period and I was just walking in the door that day, and already frustrated with them. I said, well, i guess it stops working, then? The representative rudely replied telling me to call and cancel if I did not want the alarm.
They apparently showed up at my door unannounced on 12/30 anyway. I complained on the company Facebook page about these matters, and the company responded by deleting my post and blocking me from the page. Now, I was not rude, not profane or even belligerent in any way. I noticed some other posts from upset customers I'd seen previously missing too.
What kind of company treats its customers in this manner? I have never seen such crassness and cowardice and unprofessionalism in my life. Thankfully, I am not under contract. I have ordered service from a new company.
I am done with ADT and I will never recommend them to anyone. I will steer anyone else I know looking into a home security company away from them.
The lack of professionalism they have displayed in their dealings with me defies belief. I have never been treated in this manner by any company, and I'm certainly not going to tolerate it any further.
Reason of review: Poor customer service.
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