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Updated by user Feb 01, 2017

This company clearly doesn't get it. They claim they want me back as a customer, but they have done absolutely nothing to correct the situation they created, which remains the same, and two, they apparently think they can treat a customer outright disrespectfully and expect that customer to not go elsewhere. This says a lot about how ADT values its customers; it doesn't.

Updated by user Jan 15, 2017

Now, after I took my business elsewhere, ADT now is calling asking me to come back.

Firstly, ADT, had you addressed my concerns in the first place, maybe I would not have moved my business to another company.

Secondly, the issues I brought to your attention remain as they were. Completely unacceptable. Thirdly, I just saw a video where you have lawsuits against you because of your pitiful response time. You've become a fat, lazy, complacent company.

It's only a matter of time before your competitors put you out of business. Considering my experience with you, you deserve it.

Original review posted by user Jan 02, 2017

ADT has been calling me from multiple numbers multiple times a day for an upgrade. I told them to please stop the calls; I am in and out of town and will get it done as I can.

I got a text message from a representative on 12/28 telling me my service would stop on 12/31 without the upgrade. I could not have it installed in that time period and I was just walking in the door that day, and already frustrated with them. I said, well, i guess it stops working, then? The representative rudely replied telling me to call and cancel if I did not want the alarm.

They apparently showed up at my door unannounced on 12/30 anyway. I complained on the company Facebook page about these matters, and the company responded by deleting my post and blocking me from the page. Now, I was not rude, not profane or even belligerent in any way. I noticed some other posts from upset customers I'd seen previously missing too.

What kind of company treats its customers in this manner? I have never seen such crassness and cowardice and unprofessionalism in my life. Thankfully, I am not under contract. I have ordered service from a new company.

I am done with ADT and I will never recommend them to anyone. I will steer anyone else I know looking into a home security company away from them.

The lack of professionalism they have displayed in their dealings with me defies belief. I have never been treated in this manner by any company, and I'm certainly not going to tolerate it any further.

Reason of review: Poor customer service.

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