Product: Adt Customer Care Clear all filters (169 of 169 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I signed up for ADT In Sep 2017. I was told that I will get a $100 gift card for signing up for 3 years. I didn't receive anything. Didn't get a chance to call earlier. Finally followed up today. ADT gave phone number of Defenders and when I called them they said an...
Read more
1.0
Product
Adt Customer Care
#1180235
Reply to reviews
So you call to cancel (must be the formal account holder) and then they make you send a physical letter in to their ADT Cancellations address in Colorado. Almost two months after doing this, we just got a notice that the monthly rate would be increasing again - we...
Read more
h.kitchener
h.kitchener

Re: auto pay----now you know.

1.8
Product
Adt Customer Care
I didn't like
  • Cancellation difficult after fulfilling contract terms
#1178496
Reply to reviews
ADT installer went ahead and installed 5 additional sensor and a extra pad and said it would not cost me any additional money. He stated he had hot me more credit to cover additional sensor. The next day i was billed 300.00 dollars to find out there was no credit,...
Read more
1.2
Product
Adt Customer Care
I didn't like
  • That i did not get what i was told i would get over the phone
#1178398
Reply to reviews
I am extremely disappointed in the way ADT represented themselves. I would have NEVER agreed to pay $1200 upfront if I had known. John did not in any way, shape, or form explain to me that money was due upfront. The sales agent I initially spoke to while setting up...
Read more
h.kitchener
h.kitchener

The best security system is provided by Messrs. Smith & Wesson.

1.0
Product
Adt Customer Care
I didn't like
  • Blaming the customer for their mistakes
  • Crooks
  • That i did not get what i was told i would get over the phone
#1178369
Reply to reviews
Got installed in November ask for a sky panel did not get it got a push button panel main dealership claiming that they could fix everything that the third-party it messed up sorry there's just too many lies for me like I said too many spoons in one pot had other...
Read more
Product
Adt Customer Care
#1174663
Reply to reviews
I made the mistake of using ADT for security when I purchased my house. I have had nothing but problems since that time. Customer service is the worst, if you send a complaint via email they do not respond, you have to watch your billing compared to the price you are...
Read more
1.4
Product
Adt Customer Care
#1172458
Reply to reviews

Although I was a customer for 16 years, I will never recommend ADT to anyone seeking home security. ADT customer service was horrible and unhelpful whenever I called for assistance. ADT monitoring service was inattentive, too put it mildly. In the beginning, if the...
Read more
1.2
Product
Adt Customer Care
#1171429
Reply to reviews
I pleaded with both ADT and the the installment third party Protection company to correct their error. After several , holds supervisors and supposedly taken care of. Again, the no return calls when the last phone call I had spoke to Melissa who assured me her...
Read more
2.0
Product
Adt Customer Care
#1162429
Reply to reviews
It started with a high-pressure sales act and my wife someone who simply must sympathize.The installer was sick, you see, so he saved time for me by doing my rating of him, himself. He then told us about 'the 96, no 72, no, it must be 5 days, that's it, five days!' and...
Read more
2.0
Product
Adt Customer Care
I didn't like
  • Unethical billing and staff
#1142725
Reply to reviews

We called on ADT on Saturday because our box was giving problems . The rep said there was no signal , which meant that in case of a crime ADT will not be aware . They gave us an appointment in 2 Weeks !! After arguing they made a appointment for Today Wednesday . Now...
Read more
ADT
ADT

Hello. I'm sorry for this experience and we'd like to review your concerns further to help. Could you please email us your contact info for where there service is located to A...

1.1
West Henrietta, New York
Product
Adt Customer Care
I liked
  • Nightmare
I didn't like
  • Poor service
#1110387
Reply to reviews