Product: Adt Customer Care Clear all filters (172 of 172 reviews match)
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Adt - Hownders

I called to sign up 3/28/18 and i decided i wasnt going to have installment after all i called back got hung up on then left on hold never came back and finally calling again left on hold a mgr. Gets on and starts hastily trying to almost make.me.take their system it was a turn off for sure bad customer.service.
2.9
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Adt Customer Care
#1222447
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Adt - Sorry operators noone willing to help.no response for the e

I have called adt many times but i just get put on hold .then i had to explain why im calling. No help they say ok we will take care of it.
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
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Adt Customer Care
#1208868
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On April 1, 2010, I signed a three year contract with ADT which expired April 1, 2013. I continued to keep their service after that and made payments every three month since. All my receipts are accounted for. July 2017, I called ADT to have the service canceled since...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You're just a cheap *** I bet you, your weekly starbucks coffee x4 cost more than your ADT service does. You obviously value caffeine over protection

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Adt Customer Care
#1208694
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I signed up for ADT In Sep 2017. I was told that I will get a $100 gift card for signing up for 3 years. I didn't receive anything. Didn't get a chance to call earlier. Finally followed up today. ADT gave phone number of Defenders and when I called them they said an...
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1.0
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Adt Customer Care
#1180235
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So you call to cancel (must be the formal account holder) and then they make you send a physical letter in to their ADT Cancellations address in Colorado. Almost two months after doing this, we just got a notice that the monthly rate would be increasing again - we...
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h.kitchener
h.kitchener

Re: auto pay----now you know.

1.8
Product
Adt Customer Care
I didn't like
  • Cancellation difficult after fulfilling contract terms
#1178496
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ADT installer went ahead and installed 5 additional sensor and a extra pad and said it would not cost me any additional money. He stated he had hot me more credit to cover additional sensor. The next day i was billed 300.00 dollars to find out there was no credit,...
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1.2
Product
Adt Customer Care
I didn't like
  • That i did not get what i was told i would get over the phone
#1178398
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I am extremely disappointed in the way ADT represented themselves. I would have NEVER agreed to pay $1200 upfront if I had known. John did not in any way, shape, or form explain to me that money was due upfront. The sales agent I initially spoke to while setting up...
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h.kitchener
h.kitchener

The best security system is provided by Messrs. Smith & Wesson.

1.0
Product
Adt Customer Care
I didn't like
  • Cancellation policy
  • That i did not get what i was told i would get over the phone
  • Blaming the customer for their mistakes
#1178369
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Got installed in November ask for a sky panel did not get it got a push button panel main dealership claiming that they could fix everything that the third-party it messed up sorry there's just too many lies for me like I said too many spoons in one pot had other...
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Adt Customer Care
#1174663
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I made the mistake of using ADT for security when I purchased my house. I have had nothing but problems since that time. Customer service is the worst, if you send a complaint via email they do not respond, you have to watch your billing compared to the price you are...
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1.4
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Adt Customer Care
#1172458
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Although I was a customer for 16 years, I will never recommend ADT to anyone seeking home security. ADT customer service was horrible and unhelpful whenever I called for assistance. ADT monitoring service was inattentive, too put it mildly. In the beginning, if the...
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1.2
Product
Adt Customer Care
#1171429
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