Product: Adt Customer Care Clear all filters (0 of 175 reviews match)
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We canceled our service in April and keep getting billed. We contacted them multiple times and were promised a refund but keep getting bills each month. We used their service for years past our contract length, so that's not the issue. It's that they just won't stop...
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ADT
ADT

Hello. We sincerely apologize for this frustrating experience in discontinuing your services. If you're still having trouble, we'd certainly like to help. Please email us the ...

Anonymous
N. Cook

Yes!!! I am having the SAME problem! We don't even own the property anymore.

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Adt Customer Care
#1307360
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First call: When calling ADT, make sure you are the one who signed their contract, even though they are given verbal permission to speak with someone else to handle the account. That especially goes for those who are hard of hearing. Oh, and know your passcode. Don't...
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2.6
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Adt Customer Care
I didn't like
  • Being told incorrect account information
#1302770
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Adt called and said our front bedroom window alarm went off and they are calling cops and would call us back. 30 mins went by with no return call so my wife called back and guy said everything is good then said wait that was another call not yours please hold. After...
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1.0
Product
Adt Customer Care
#1239473
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Adt - Hownders

I called to sign up 3/28/18 and i decided i wasnt going to have installment after all i called back got hung up on then left on hold never came back and finally calling again left on hold a mgr. Gets on and starts hastily trying to almost make.me.take their system it was a turn off for sure bad customer.service.
2.9
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Adt Customer Care
#1222447
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Adt - Sorry operators noone willing to help.no response for the e

I have called adt many times but i just get put on hold .then i had to explain why im calling. No help they say ok we will take care of it.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Adt Customer Care
#1208868
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On April 1, 2010, I signed a three year contract with ADT which expired April 1, 2013. I continued to keep their service after that and made payments every three month since. All my receipts are accounted for. July 2017, I called ADT to have the service canceled since...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You're just a cheap *** I bet you, your weekly starbucks coffee x4 cost more than your ADT service does. You obviously value caffeine over protection

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Adt Customer Care
#1208694
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I signed up for ADT In Sep 2017. I was told that I will get a $100 gift card for signing up for 3 years. I didn't receive anything. Didn't get a chance to call earlier. Finally followed up today. ADT gave phone number of Defenders and when I called them they said an...
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1.0
Product
Adt Customer Care
#1180235
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So you call to cancel (must be the formal account holder) and then they make you send a physical letter in to their ADT Cancellations address in Colorado. Almost two months after doing this, we just got a notice that the monthly rate would be increasing again - we...
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h.kitchener
h.kitchener

Re: auto pay----now you know.

1.8
Product
Adt Customer Care
I didn't like
  • Cancellation difficult after fulfilling contract terms
#1178496
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ADT installer went ahead and installed 5 additional sensor and a extra pad and said it would not cost me any additional money. He stated he had hot me more credit to cover additional sensor. The next day i was billed 300.00 dollars to find out there was no credit,...
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1.2
Product
Adt Customer Care
I didn't like
  • That i did not get what i was told i would get over the phone
#1178398
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I am extremely disappointed in the way ADT represented themselves. I would have NEVER agreed to pay $1200 upfront if I had known. John did not in any way, shape, or form explain to me that money was due upfront. The sales agent I initially spoke to while setting up...
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h.kitchener
h.kitchener

The best security system is provided by Messrs. Smith & Wesson.

1.0
Product
Adt Customer Care
I didn't like
  • Blaming the customer for their mistakes
  • Crooks
  • Cancellation policy
#1178369
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