Santa Monica, California
Not resolved

Well, I ordered ADT for the home we were renting. Paid it for a yr with some initial installation fee.

Happy with there service but not great since the installer ended up making a huge mess that I ended up having to pay for when we left our rental. No matter, I want to move the service to my new home that I bought. The initial quote was $950 + Monthly fee increase and a new 2 yr contract. I was only 12 months done with my old contract?

They have reduced the installation fee to a mere $500. Ridiculous. To wire some windows when you have a wireless product? ADT has lost a long term customer (I have had ADT for over a decade 1 way or another) and I have to pay out the final 12 months of my contract at $40 per month when I am never going to use their service.

I am going to find a competitor for cheaper and bash the horrible company service/customer move policy on as many sites as I can. Simplisafe looks like a good alternative!

Thanks ADT.

Product or Service Mentioned: Adt Account.

Reason of review: Pricing Gouge when Moving.

Monetary Loss: $500.

Preferred solution: Cancel my account and dont make me pay for a service I am not going to use..

ADT Cons: Billling practice, Whole attitude.

  • ADT Home Alarms
  • Adt Poor Customer Service
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Please send a complaint to the BBB. Unfortunately, this is the ONLY way my issues were resolved. The BBB needs to know how terrible this company is.


You should look into CPI!

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