My ADT account number is 201533549, I am Frank D. Sorrells.
In a January 28,2016 letter from DARLAP, Customer Care at ADT Security Services, 3190 S. Vaughn Way, Aurora, CO I was informed that I have a credit of $55.98. Please call 800-238-2727 to arrange a refund.
I telephoned and was told that it would be credited to my American Express account ....2006. That has not happened. I have written to ADT several times about this issue and receive no response. Since they state that I have a credit, I fail to understand why they are not crediting my account. Certainly this is the poorest customer service that I have ever experienced. I ask for your assistance.
Product or Service Mentioned: Adt Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $56.
Preferred solution: Full refund.
ADT Cons: Customer service.