Knoxville, Tennessee
Not resolved

My ADT account number is 201533549, I am Frank D. Sorrells.

In a January 28,2016 letter from DARLAP, Customer Care at ADT Security Services, 3190 S. Vaughn Way, Aurora, CO I was informed that I have a credit of $55.98. Please call 800-238-2727 to arrange a refund.

I telephoned and was told that it would be credited to my American Express account ....2006.  That has not happened. I have written to ADT several times about this issue and receive no response.  Since they state that I have a credit, I fail to understand why they are not crediting my account.  Certainly this is the poorest customer service that I have ever experienced.  I ask for your assistance.

Product or Service Mentioned: Adt Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $56.

Preferred solution: Full refund.

ADT Cons: Customer service.

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