If I had know how ADT treats their customers when I entered into my contract I would have never gone with them. My hand held remote battery need replacing but when you open the cover, the battery is under the circuit board and does not come out.
It is in so tight or it is glued that to pull the small circuit board out will most likely break it. It is a manufacturing defect. I called ADT. After talking to a supervisor they hid behind their maintenance contract saying no matter what, it is still a $25.00 charge.
If I had broken the small board getting the circuit board out it would be, as I recall, $125.00 per half hour. It's their fault and their faulty equipment. Considering how much I have paid, they are going to lose me as a customer as soon as I can leave over a battery. Unbelievably arrogant.
Also, thanks to the previous comments on the automatic renewal trick. I will insure that I inform ADT that they are not to extend my contract automatically.
It appears if you are over your contract date and if they extend your contract and you cancel in mid year, they will charge you as if you cancelled the original contract - about $300.00 plus dollars, I think.
Product or Service Mentioned: Adt Customer Care.