Rockville, Maryland
1.0
Details
1 comment

Think twice, then think again, before doing business with this shady, questionably honest company. We used their system for years; the price was right but dealing with their uniformly rude reps when problems arose was a nightmare.

We finally decided not to renew our service when our contract term ended. ADT insisted that we had to pay a one-month "termination fee" and sent us a bill. We returned the bill marked "cancelled". Within less than one week of mailing back the bill, a man identifying himself as a debt collection agency rep has called to collect this "debt." There is no debt; the service was timely discontinued upon expiration of the service term and no service was provided or accepted; we have no contractual relationship.

I told this to the "debt collector," said goodbye and disconnected the call. Not sure what to expect next.

We will NEVER, NEVER again deal with this unethical company.

Reason of review: Bad quality.

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Atha
#1021181

Hello. I'm sorry for the inconvenience this concern has caused and we'd like to help.

Could you please email us your contact information for where the service is located to AlwaysThere@adt.com and we'll look into this.

Thank you. -Andrew

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