This is an ADT Sale Rep employee job review. When the company I work for, ADT, when they started selling security over the phone it should be a sign to our customers that we do not care about their personal security needs or concerns anymore, but to be more profitable.
ADT's customers that did sign up over the phone have been bamboozled by ADT phone quacks. The best deals are not from the phone call center of ADT, it is the ADT sale rep. Ask any ADT Corporate residential installer about this manner and they were say that Samuel A Mistry is very correct in his analyses about this. The phone sale personnel will not even try to give you the best deal, because they know if you don't sign up with them their next call-in will be another opportunity and because the time is clicking, got to be home at 5PM.
ADT is betting that the individuals that call in to ADT call center are ignorant about the different discount that we can offer to our customer. If you have ADT system in your house and the phone sales person advises you that if a rep goes out then a follow-up call must be schedule with an installer to do the activation of the security system. That phone sale person is lying to you. All resale reps are trained to do the activation of security systems and many of us have been technician and/or been installers.
Please when you call in, have a rep come out and keep the some of the profit of the company to remain within your local community and not in the pockets of the corporate toilets that Samuel mentioned. Now that I think about, wonder if USAA or AARP is truly protecting their members or advising their members, I doubt it, and this makes them also the culprits.
Product or Service Mentioned: Adt Customer Care.