Where do I start. My house was broken into 3 years ago.
In my haste, I contacted 2 alarm companies, ADT and Brinks. They both offered nearly the same service. I decided to go with ADT, biggest mistake i have made in along time. The sale rep lied to me right off the bat.
He told me it was a 2 year contract and that ADT just had a rate increase and that I would not see any rate increases for a long time. WRONG! they have gone up pretty much every six months. So you say, well they went up in price so I should be able to cancel my contract.
WRONG AGAIN! the contract is purely in THEIR benefit, not the consumers. They can increase their rate 200% and you cant do a *** thing about it. Now to the initial start up cost.
Sure they install their system for a measly $99 and what does that give you. the control panel, ONE motion sensor and ONE door sensor. what the *** does that cover??? NOTHING!.
I ended up spending nearly $400 more just to somewhat cover my house. Latest complaint is this, one of my sensors was giving a none emergency fault, and I got several automated calls from ADT. I contacted them followed their instructions of resetting the sensor and they offered me the following: " we can have one of our service guys come out, check the sensor replace the battery and replace all the batteries in your system, all you are responsible for is the $25 service call" so i set up the appointment. Guy comes out and tells me, " oh no they miss informed you, the batteries and labor are extra, bill would be $10 per battery +$150 in labor + $25 for the service call Total of about $300.
I promptly kicked him out of my house and didnt pay for even the service call. Luckily my contract is up and i will be dropping ADT like a hot potato. Sorry for the rambling but this needed to be said.
I WOULD NEVER under any circumstance recommend ADT for service. I will be looking to get monitoring service from another company ASAP.
Monetary Loss: $2192.