Adt Alarm System Installation Reviews

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We spent $4000 for an alarm system, had a lot of trouble over the past 20 months, and today, the system broke down completely! After 3hours, and speaking to 4 different people, we didn't receive any customers service, no one can come to fix the system for 4 days!!!! So much for ADT always there. Based on the previous issues and today, I CAN NOT RECOMMEND ADT TO ANYONE. I'm done with them. From bad installation to incompetence, inefficiency, and...
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Adt
1.8
#925079
was one price from coupon offer, when salesman came it was not valid.Was quoted 58.00 month instead of 19.95 also needed upgrade for another 8000 dollars in equipment. Salesman disconnected old system and took the guts out of master key pad. When I called they said sorry but we are not responsible. Had to make over 11 phone calls only to be put on hold and left hanging. THIS IS THE WORST COMPANY TO DEAL WITH BEWARE, THEY DONT CARE ABOUT YOU OR...
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Our adt representative was not pushy he was very professional down to earth guy,but what they dont tell you .you have to pay for your equipment the same day before you can even get it install. Also u will need additional equipment to protect your home. So at the end me and my husband end up having a bill close to $1900.but u pay a downpayment of half. Then they break it into 4 months. But u still have to pay your monthly bill is separate.Its...
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ADT customer for 20 years. Called ADT for alarm installation in January of 2016. The installers arrived but there was no consultant to review the house and recommend the best system to use. The installers arrived to install three sensors for a 3,000 sq ft home. The sensors were huge and I requested the smaller more discreet sensors, but they didn't have those. The installers found more sensors and upped the price from $142 to $700. The...
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3 months later only half of what I had in old residence and a $470 installation charge. Called over 6 times in the last month always over 1/2 hour on hold with promises of a supervisor calling me within 48 hrs. Now last excuse is supervisor on holidays will call Monday! Now Tuesday afternoon another FAIL by adt! Told me almost 2k to cancel BE WARNED! Very shady company!!!!!!! continually telling me a new story or excuse. Very unprofessional....
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1.0
I didn't like
  • Being deceived by salesman and customer service was horrible
#909915
In mid-July 2016 I placed a new order with ADT for a home alarm system and was told that the technician would be at my home for assessment and/or install between 8 am and 9 am the very next day,so I planned my day around the schedule I was given. When the technician did not show or phone, I waited until 10:45 am and then phoned ADT to see what was up. I was told by ADT there was no appointment for the date and time quoted because that date and...
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AND THEN HE ACCUSED ME OF MODIFYING THE RECORDS TO SUIT MY NEED AND I WAS LYING THAT HE HAD WITNESSES. I AM NOT THE ONLY ONE IN THE NEIGHBORHOOD THAT HAS VIDEO SURVEILLANCE CAMERAS ACROSS THE STREET FROM MY HOME. PLEASE THINK TWICE BEFORE BEING A VICTIM OF BAIT AND SWITCH AND LEAVING YOUR HOME IN A MESS AND WITHOUT SECUU=RITY IF YOU ARE NOT WILLING TO BE BULLIED MY ADT COMANY INSTALLERS. DO YUR HOMEWORK AND ASK FOR EVERYTHING IN WRITING A...
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