Replaced a door on the house & was advised a tech needed to come out to re-install the door sensor for the cost of $114/15 minutes + $30/15 minutes thereafter! Rep indicated they could only give 4 hour time block, techs did not have phones to call when in route.
4 hour slots passes - no one shows. Called ADT & tech reported they came but no one home - NOT TRUE! Rep said we failed to leave # to call if problem gaining access....hmm, how can they call if they do not have phones? Were they lying to me the 1st time or the 2nd time?
In the meantime they are not available to come out for another week & want to charge for the no show service appt. Then inquired about cancelling serve & rep indicated they do not have email. Are you kidding me...it is 2011. No email, no cell phones....what technology do they use in the event of an emergency, the pony express?
They agreed to fax contract to me within 5 minutes - that was 2 hours ago, yup, still no fax has arrived. Do not do business with this company unless you enjoy poor service and being lied to.