I have a Brinks alarm system installed in my residence. I called today to cancel my service and was told I was going to be billed for 19 months on a remaining contract.
I have been a customer of Brinks Since 2001 and have carried it with me from one property to the next. This is the third property which we have been in since June of 2009. When we informed Brinks of the move in residence, we were informed that our service would transfer to the new property. It was never explained to us that a NEW contract would be drafted for an additional three year term.
They deceptively put it on one of the many documents to sign when the system is being installed. We were always told of their "Move" package that would move a service from one proptery to the next. If this is the case, then a "new" agreement should not be expected for a new three year term. I've been a loyal customer of Brinks for 9 years.
I signed with Brinks because I did not like ADT, the other security company that we initially interviewed. Brinks is now owned by ADT and I am unhappy with the level of customer service that I am receiving. I did not sign a contract with ADT but am now being serviced by them. A recent alarm report from them the operator quoted the wrong city for the property address, meaning he would have contacted Philadelphia police, instead of my local police department.
The police would have gone to the wrong house!I do not like ADT, the company, nor there quality of service. I feel that the level of quality I expected in my initial contract nine years ago with Brinks has been lost. I am not receiving what the brand of Brinks promised me now that they are owned by ADT.
The agreement and the practice that was presented was deceitful and deceptive. I should be released without penalty.
Product or Service Mentioned: Adt Security System.
Monetary Loss: $500.