Product: Adt Account Clear all filters (77 of 77 reviews match)
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Call to make a payment when received bill there was nothing on the bill saying my services were turned off I called made the payment with my mother's credit card it was to be applied to what was old for the monthly payment person said everything was fine gave me the...
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ADT
ADT

Hello. I apologize for this experience and would like to help. Please email us your account info for where the service is located to AlwaysThere@adt.com and we'll review furth...

1.0
ADT
Product
Adt Account
#1119478
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We had an ADT account while I was married in my husbands name that was being drafted from my credit card. I called ADT to get the account changed to my name, same house, same equipment, same payment info. I was informed that they don't do that, he has to finish his...
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ADT
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Adt Account
#1104855
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When I called to get the charge removed for the next month, I was told by the representative that it takes 30 days to complete closure of the account. I find this to be a cheating act performed by ADT. The service representative I spoke to evidently used script and...
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1.4
ADT Claxton, Georgia
Product
Adt Account
I liked
  • Cancellation representative courtesy
I didn't like
  • Inept billing procedure
#1053797
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ADT stole money from my checking w/out my authorization.

#1101734
1.7
Details
Adt continously drafted money without authorization for 2 years. & when i spoke w a repsenative he was very rude, hateful so i return the same tone & attiude. And contacted Corp. They did i get. 2 months credit What! What a joke but Im pissed off. Theft by automatic draft. I concerning filling charges
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Adt Account Review

#999325
1.7
Details
adt is the worst business ever. My ex changed my information and i have no access to it. They will not let me chanfe it back and continously threaten me on paying a bill for a service i no longer use. He literally told mr "tough ***".
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Adt Account Review

#901408
1.1
Details
Called to cancel service 5 months ago. I was told since I wasnt the person (my wife) whose name appears on the account, that I couldnt cancel service. I informed them that she had passed away. I was told that didnt matter! They continue to send billing to this day.
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Adt Account Review

#698697
I am trying to cancel my ADT service. Because the account is in my x-wife's name the rude customer service person refused to cancel - even though they are charging my credit card! I'm filing a fraud complaint with the Illinois attorney general!
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Business Information Adt Home Security 1102 Lasalle Ave Minneapolis, MN 55403 Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Billing or Collection Issues Problem description: We hired ADT security to install an alarm system in our...
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1.0
ADT
Product
Adt Account
I didn't like
  • Billing practices
#1015088
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I notified ADT of our moving and recognized the fact we owed 1 year of a 2 year ADT service contract. We continued with ADT monthly withdraw from my personal check account until ADT service contract was paid in full. My wife called 1 month before ADT contract ended to...
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3.1
ADT
Product
Adt Account
#1013257
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On the 14th I got a new security system installed and monitoring service paid for. There is no way for me to put ADT components back on my house and use the remainder of the 30 days service. Becca and the rep informed me they would not reimburse my funds despite the...
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2.3
ADT
Product
Adt Account
I liked
  • System worked properly
I didn't like
  • Cancellation
  • Did not disclose any continuation charges
  • Failure to actually cancel account
#1013000
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We have been ADT customers since 2012 and now are "off-contract" for month-to-month service since expiry of the contract in September 2014. We had been fairly satisfied with service until just this week. We received a phone call from ADT headquarters at 8 p.m. in the...
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1.4
ADT
Product
Adt Account
I liked
  • Able to reach a rep by phone
I didn't like
  • Being harrassed for payment not yet due
#955308
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I phoned ADT to stop my account. I had a contract!!! Huge mistake! They held me to it, gave me no options to get out! Other companies give you an option of a nominal fee, specially if you have no choice. Not ADT! Not only that... They deducted the full paying off...
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Product
Adt Account
#918884
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WHO PROTECTS THE CUSTOMERS from ADT?  Be careful when cancelling the existing ADT account at the current location. They will convince ALL that they are doing EVERYONE a favor by waiving the balance of the old account by encouraging ALL to start over with a new...
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1.0
Product
Adt Account
I didn't like
  • Bullying
  • Cons
  • Scam artist
#889466
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right after contract when i threatened to leave them they offered me $10/mo for 6 months.. how does that work.. and i am sure they will raise my rates to my first born after that.. WHEW i feel relieved after the contract ended. Good riddance. DONT SUCKED INTO IT.. STAY AWAY. If you want a good system look online. DONT GO TO ADT...
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1.0
Product
Adt Account
I didn't like
  • Out come of this contract
  • Sales
  • High pressure sales
#874677
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