Product: Adt Account Clear all filters (90 of 90 reviews match)
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1.0
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Update by user Nov 11

So update as of 11/11: They did eventually come to get the equiptment after no showing me once. I still have not received any of my money back. They say it can take 30 days but I guess we will see.

Original review posted by user Oct 10

We signed up for ADT about a year ago originally. The service tech swore...
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1 comment
Atha
#1761407

Hello- We're sorry for your troubles. May we have your phone number and the address associated with your system, along with a detailed issue description emailed to AlwaysThere@adt.com so that we can further review and assist?

Thank you. - Mazen

Review
#1677190 Review #1677190 is a subjective opinion of poster.
Product
Adt Account
Pros
  • Technician installer
Cons
  • Crooks
  • Billling practice
  • Tried to scam me out of money
Reason of review
Poor customer service
Loss
$105
Preferred solution
Full refund

Scam between ADT and Defenders

1.0
Details
Problems between between adt and Defenders and they keep blaming the other never resolve issues. Contract terms are disguised such that the installation company says one story and adt has another. They continue to bill your account after the service is terminated and do not seem to understand anything on the phone. Horrible service. Horrible company. Never recommend them to secure your dog. I had the alarm go off once and they never sent someone by. I waited to see their response time and it never happened yet they said they sent someone by and everything was fine when I called to see where was the on site response. Maybe they could of told me while I was on the porch waiting. SCAMMES.
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1 comment
Atha
#1758015

Hello- We're very sorry to hear of the issues you are experiencing with the alarm and would be happy to address this further if you could please email our team directly at AlwaysThere@adt.com with a reference to your review and the address in which the system is located we can review this with you.~ Eileen

Review
#1672416 Review #1672416 is a subjective opinion of poster.
Product
Adt Account
1.0
Details
been 2 months im trying to cancel a "CCTV Warranty" charge that has been recurring on my account for 2 years now - not one person has called me back to get this resolved. i call in and they tel me its being reviewed with loyalty management yet no one can confirm that...
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2 comments
Atha
#1665641

Hello. We apologize for any difficulty you've had in cancelling your service.

This review site is for ADT in the U.S., but you will forward your account information to AlwaysThere@adt.com, we can get your concern to our Canadian counterparts for resolution.

Thank you. -Gabe

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Review
#1501124 Review #1501124 is a subjective opinion of poster.
Product
Adt Account
Reason of review
Poor customer service
Loss
$2000
1.4
Details
I want in on this. I have been harassed with text messages , phone calls , and collection agency notices for past due bills when in fact it’s a billing issue between ADT and DEFENDERS I have never missed a payment. As of today my alarm system is having issues. Tech...
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3 comments
Atha
#1663570

Hello- We are sorry to hear about your experience. Please reach out to us at alwaysthere@adt.com with your phone number and address so that we can review the account.

Thank you! -Jackie

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Review
#1496263 Review #1496263 is a subjective opinion of poster.
Product
Adt Account
Reason of review
Problems with payment
1.0
Details
I justlost my job of 36 years I have been with adt since they bought out brinks. I asked to be released temporarily from my commitment for several months. My commitment is till November. I was rejected. I will pay until nov then cancel. Instead of temporarily losing $...
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3 comments
Atha
#1632789

Hello. We apologize for any trouble this has caused for you.

We sympathize with your situation and would like an opportunity to help. Please email us at AlwaysThere@adt.com. Please include your account information (name, address and account number if possible) and we will be happy to review and assist.

Thank you. -Gabe

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Review
#1452285 Review #1452285 is a subjective opinion of poster.
Product
Adt Account
Horrible experinece! 8 hours to install 3 motion sensors and 3 door sensors. Had the service for 3 days. To cancel I called 5 times. I was put on hold 3 times and nobody came back. Twice disconnected after that. Called 3 times on the day it was supposed to be...
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1 comment
Atha
#1563747

Hello - We are sorry to learn of your experience with the installation, and false alarm fines you inquired from your local police. Please be advised that, in ADT's agreement terms, there is important information regarding permits.

It is often the customer's responsibility to obtain this. ADT also offers a 7 day familiarization period to prevent user-error related false alarm dispatches and fines. As the customer, you may choose to opt out of this, of course. We again apologize for your experience.

If we may be of greater assistance reviewing, please E-Mail us at AlwaysThere@ADT.com.

Please reference your review ID (#1359104). ~Tréchell

Review
#1359104 Review #1359104 is a subjective opinion of poster.
Product
Adt Account
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
This is absolutely ridiculous! It's 3 days short of a month since my money was taken from my account! The person i spoke with today reactivated my account while i was on the phone with him and submitted for a refund. This is the worst customer service i have ever experienced with ADT...
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1 comment
Atha
#1562213

Hello. we're so sorry for the inconvenience and amount of frustration this experience has caused.

We'd like to review these concerns further and ask that you please email us the phone number and address for where the service is located to AlwaysThere@adt.com.

Thank you. -Andrew

Review
#1357764 Review #1357764 is a subjective opinion of poster.
Product
Adt Account
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
so apparently ADT and their "authorized" dealer that they switched me to without my consent only after i cancelled( Defender) dont want my money unless i pay their way. i have spent days on hold and being switched back and forth to be informed today that i have to pay...
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2 comments
Atha
#1560086

Hello SmartBiddy850- We are sorry to learn of your discontinuance experience. Please be advised that Defenders is not a collection agency for ADT.

Defenders Security INC Protect Your Home is an independently owned and operated retailer of our monitoring services. They sell and install their own alarm equipment, but do not provide a monitoring service. You would have entered into agreement with this party. After the installation of your system, you may not have had any contact with them, if you had no warranty covered system trouble.

Once you cancelled services prematurely, Defenders would have pursued you for the balance of contract. Once an account is cancelled, you have up to 60 days to pay all final balances to prevent the account from going to external collections. Once the account is sent to external collections, you would settle the balance with that party.

If we may be of additional assistance reviewing, please E-Mail us at AlwaysThere@ADT.com. ~Tréchell

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Review
#1354916 Review #1354916 is a subjective opinion of poster.
Product
Adt Account
Cons
  • Very bad experience
  • Bait and switch
  • High pressure sales
Reason of review
EVERYTHING
Loss
$1017
Preferred solution
Full refund
Tags
  • ADT Alarm Systems
  • ADT Home Alarms
  • Adt Reviews
  • Adt Defender
1.5
Details
I gave ADT the debit card number to create a recurring bill to my account. They refuse to bill that debit card and insist on harassing me about a payment. This is not the way to treat a customer. I have tried to resolve this issue several times without results. It is...
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1 comment
Atha
#1552915

Hello UnluckyNightingale994 - We're sorry to learn of the billing trouble you've had, with our services. If you have provided a debit card but ADT is not able to deduct funds, this could be for many different reasons.

So that we may review and investigate, please be encouraged to reach out to us at AlwaysThere@ADT.com.

Please reference your review ID (1345292). ~Tréchell

Review
#1345292 Review #1345292 is a subjective opinion of poster.
Product
Adt Account
Cons
  • Billing practices
Reason of review
Problems with payment

Contact ADT Customer Service

Website:
www.adt.com
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

ADT Reviews

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ADT reviews
1.0
Details
PUBLICpublished review 8/3/18 I have been an ADT customer for over 18 years. I have paid my bill on time and regularly for that entire time. However, I have not activated the system in over 10 years, I attempted to upgrade my 18 year old system a couple times but was...
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1 comment
Atha
#1541587

Hello LevelRay- We're disheartened to learn that you have discontinued your ADT services, and did not utilize it for the period that you had it. We apologize for any trouble you had with the disconnection process.

If there is outstanding concern we may assist you with, please E-Mail us at AlwaysThere@ADT.com.

Thank you for reaching out. ~Tréchell

Review
#1321009 Review #1321009 is a subjective opinion of poster.
Product
Adt Account
Cons
  • I hate the service
  • Lack of respect
  • Very bad experience
Reason of review
Poor customer service
Loss
$88