Product: Adt Account Clear all filters (0 of 86 reviews match)
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I justlost my job of 36 years I have been with adt since they bought out brinks. I asked to be released temporarily from my commitment for several months. My commitment is till November. I was rejected. I will pay until nov then cancel. Instead of temporarily losing $...
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ADT
ADT

Hello. We apologize for any trouble this has caused for you. We sympathize with your situation and would like an opportunity to help. Please email us at AlwaysThere@adt.com. P...

ADT
ADT

Hello. We apologize for any inconvenience you are experiencing. We sympathize with your sitaution and would like to help. Please email ADT at AlwaysThere@adt.com and we will b...

1.0
Product
Adt Account
#1452285
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Horrible experinece! 8 hours to install 3 motion sensors and 3 door sensors. Had the service for 3 days. To cancel I called 5 times. I was put on hold 3 times and nobody came back. Twice disconnected after that. Called 3 times on the day it was supposed to be...
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ADT
ADT

Hello - We are sorry to learn of your experience with the installation, and false alarm fines you inquired from your local police. Please be advised that, in ADT's agreement t...

Product
Adt Account
#1359104
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This is absolutely ridiculous! It's 3 days short of a month since my money was taken from my account! The person i spoke with today reactivated my account while i was on the phone with him and submitted for a refund. This is the worst customer service i have ever experienced with ADT...
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ADT
ADT

Hello. we're so sorry for the inconvenience and amount of frustration this experience has caused. We'd like to review these concerns further and ask that you please email us t...

2.3
Product
Adt Account
#1357764
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so apparently ADT and their "authorized" dealer that they switched me to without my consent only after i cancelled( Defender) dont want my money unless i pay their way. i have spent days on hold and being switched back and forth to be informed today that i have to pay...
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ADT
ADT

Hello SmartBiddy850- We are sorry to learn of your discontinuance experience. Please be advised that Defenders is not a collection agency for ADT. Defenders Security INC Prote...

1.5
Product
Adt Account
I didn't like
  • High pressure sales
  • Very bad experience
  • Bait and switch
#1354916
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I gave ADT the debit card number to create a recurring bill to my account. They refuse to bill that debit card and insist on harassing me about a payment. This is not the way to treat a customer. I have tried to resolve this issue several times without results. It is...
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ADT
ADT

Hello UnluckyNightingale994 - We're sorry to learn of the billing trouble you've had, with our services. If you have provided a debit card but ADT is not able to deduct funds,...

1.5
Product
Adt Account
I didn't like
  • Billing practices
#1345292
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PUBLICpublished review 8/3/18 I have been an ADT customer for over 18 years. I have paid my bill on time and regularly for that entire time. However, I have not activated the system in over 10 years, I attempted to upgrade my 18 year old system a couple times but was...
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ADT
ADT

Hello LevelRay- We're disheartened to learn that you have discontinued your ADT services, and did not utilize it for the period that you had it. We apologize for any trouble y...

1.0
Product
Adt Account
I didn't like
  • Lack of respect
  • I hate the service
  • Very bad experience
#1321009
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He did mention that this practice of charging another month was policy at ADT, essentially milking customers for an extra month that they don’t want. I told him that it was unethical and poor business practice. He refused to provide a confirmation # for the credit or...
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2.1
Product
Adt Account
#1251717
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I called ADT to let them know i was moving . They informed me they do not service here, so i have 2 options, Cancel and pay 1300 or switch to a sister company. Which i thought was good cuz we needed a service here anyway. After getting set up here. I called adt to...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You signed a contract right? You breached your contract, therefore you will be charged the remaining balance of your contract. This is common business practice. Your cell phon...

ADT
ADT

Hello. I'm very sorry for this frustrating concern and inconvenience it has caused. We'd like to review this experience further if you would like to email us your phone number...

1.0
Product
Adt Account
#1196903
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Call to make a payment when received bill there was nothing on the bill saying my services were turned off I called made the payment with my mother's credit card it was to be applied to what was old for the monthly payment person said everything was fine gave me the...
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ADT
ADT

Hello. I apologize for this experience and would like to help. Please email us your account info for where the service is located to AlwaysThere@adt.com and we'll review furth...

1.0
Product
Adt Account
#1119478
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We had an ADT account while I was married in my husbands name that was being drafted from my credit card. I called ADT to get the account changed to my name, same house, same equipment, same payment info. I was informed that they don't do that, he has to finish his...
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Product
Adt Account
#1104855
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