My aunt's fire alarm went off and she did not remember her codes. She was charged $32.10 to shut it off.
She has paid $30 dollars a month for service of nearly 10 years and has never had a call. After calling three different numbers and being transferred each time,I asked them to credit her account for the amount. They simple said the policy is not to do so. Not smart business in my opinion; I told her it is time to look for someone who wants to service their customers.
#30 credit now or a loss of #367 a year, go figure. We will fine some one who cares
Product or Service Mentioned: Adt Customer Care.