ADT
Reviews and Complaints
ADT
Adt - Customer Care Review
Nine days of "chirping" - and ADT doesn't see a problem
Preferred solution: Let the company propose a solution
Adt - Review in Home Security category
Adt Account Review
ADT - breach of terms of contract
- No morals
- Unethical selling
- Business practicees
Preferred solution: Full refund
Short Review on January&nbs-05:00;29,&nbs-05:00;2017
Adt Customer Care Review
Adt trys to bully and harrass customers
- Reps attempt to be vullies
Worse service ever
Unethical and Poorly Ran Home Security
ADT: I am not in the least bit happy about the services that you guys "provide." We moved into our home November 1, 2016 and got your "service" or lack there of installed on November 18th. Well guess what, someone broke into our home with the system armed on December 15th.
No service, no customer service, bad and terrible customer service. We will be taking this matter further. As our home was burglarized on Thursday, we decided to get an entire system on Saturday, just 2 days later.
We opted to unplug the ADT system and have yet to receive a call as today is Monday. Who is running this service and business entity as it is poorly, POORLY functional!
- Scam artist
- Overpriced
- That no one will actually fix this
Preferred solution: Full refund
Bait and switch Do not believe what an ADT salesperson verbally says
ADT says they are not responsible for companies that sell their security systems! Both ADT and the company that sold me an ADT security system have collected money from my savings account even tho I did not sign an agreement and there is no system installed in my home!...
I received a call within minutes! The salesman got my interest and said he needed to play a recording, after the recording he asked what I thought! I told him there was a lot of info that had nothing to do with the security system and the $36 dollar per mo was higher than their add was. I was told the the recording was ill-relevant to the special offer deal and the $27.99 for 12 months price was good.
I asked what would the price be after the 12 month agreement and I was told the price would not go up but would be for less. I was given a possible install date, I said OK, he asked for my credit card number, I gave it to him and he confirmed the install date and time. The installer came out and tried for 3 hours to sell me an extra $5,000+ amount of equipment, I kept saying no and he finally installed the 27.99 deal. After installation I was given a 36 month agreement to sign, I said no because I was sold a 12 month agreement.
I was told they did not believe me and they would never sell a 12 month agreement! They kept trying to get me to sign the 36 month deal and I kept saying no! They kept insisting they would never sell a 12 month agreement! They asked me if I wanted to cancel the 36 month agreement, I told them the cancel was on them, I could not cancel an agreement I never agreed to in the 1st place.
Because I would not sign the bait and switch 36 month agreement they removed all the equipment leaving drill and screw holes in our walls and pulled staples on the floor.
This was a very annoying 5 hour experience. If anyone asks me about ADT I will gladly give a proper answer.
- Very poor customer service
- Bait and switch on contract term
- Do damage to home and leave
Preferred solution: Deliver product or service ordered
ADT OREGON Outdoor camera failure
- Equipment they sold me
Preferred solution: Full refund
Adt Security System Review
ADT 3 year contact is ridiculous
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I am 71 and I am be scammed: 1)Responded to an ADT promotion of $27.99 for a security system with NO noticeable exceptions 2)When installing the system & preparing the contract on his Ipad, the salesperson did not advise about landline cost or insurance at $52.99 monthly. 3)Signed my name on at least seven places and signed my initials to multipage without informing me 4)Created an automatic payment with my credit card for monthly billing 5)Did not inform that the first payement would be for two months of $113.
6)Did not inform that the first payment would come out of my account within a few days of the $109 and $66 payments. 7)When I tried to cancel, I had to contact them for two days & fax the cancellation notice which cost me $3. 8)Sent a person out to my home after calling them a 3rd time to cancel & he made additional promises 9)A person visited my home and who called himself, an escalator” told me he had the power to make deals & do refunds that the people on the phone could not do. He offered to refund all money paid and reduced the monthly payment if I would not cancel.
I agreed to that. He gave me a one-page contract for me to sign showing the new rate. 10)He called in and got the $66 credit. When I asked him about the other refunds, he said he would have to wait until he got back to the office and finished the paperwork before he could issue it.
11)I called the next morning and said I changed my mind and did not want o to renegotiate the contract. I wanted to cancel but was told I could not believe. My contract was not for 11/15 but rather 11/2. There was no new contract.
I was not getting my refund back. 12)On November 4th after calling them and not being able to cancel the contract, I contacted my credit card company and told them what had happened. I file a dispute for all charges. They have issued me my credit 13) On today November 20th received a call wanting me to pay the $109, the amount the credit card refunded first.
14)It appears they are still trying to keep me in the contract. I have filed a complaint with BBB and FTC. I will not be taken advantage of or intimidate. Today’s call was meant to do just that.
The companies, ADT and Defenders, Inc.
are refusing to cancel the contract and is trying to make me pay for three years of service and refuses to pickup their equipment. With the six people I have spoken to over the phone, a letter from the above woman and an email from Keshia Smith, none have told the same story including the installer and the escalator who came to my home.
ADT has replied to my post about your parents on Facebook ! They want your parents account info but of course I do not know it .
Can you go on their official Facebook page (the one with the blue authentication checkmark) and look at comments to the right side of page to see my post about your problem? You can then reply directly to them on Facebook.
I took the liberty of posting your complaint on the ADT official Facebook page with the words - This story was posted on a complaint website one hour ago - Do the right thing ADT ! I hope it can help you in getting a resolution ! Tell them you are posting this disgrace everywhere with the help of friends - 30 year customers treated like garbage that's ADT.
you truely need to hear all and not just a post before you start putting anyone down, This is why as a country we are so screwed up, help resolve the issue and not making it worse.
read the comment above yours
I will tell people of this disgraceful attitude from ADT. I hope that social media can be of help to get your parents some fair treatment from this awful company.
I suggest you post this story any and everywhere you can and even call or write someone from the news about your experience with ADT.
This really upsets me to hear that your parents, going through so much already, are being bullied by this very wealthy company. Shame on them!
The discrace in this post is your attitude and willingness to spread info without all the facts. You have a short post to base any and all decisions. Read the post 2 above yours before jumping into foolishness !!!!