Kareem R Vqt

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Verified Reviewer
| map-marker Roswell, Georgia

Can NEVER get anyone on the phone!!!

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I have tried to get support with no avail then cancel with no luck for 6 months. These donkeys obstruct and drag you through the mud with long wait times, and excuses. After you reach someone they try to transfer you to someone else with more wait times. Then when you think you are close, the call is hung up. I honestly believe this company does this on purpose to make customers give up and keep paying!
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Loss:
$360
Cons:
  • No customer service

Preferred solution: Full refund

Michael M Kyb

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Verified Reviewer
| map-marker Victoria, Texas

I had Acherman security on our house,36 month contract,2yrs 6months later ADT bought out Acherman, I called because both cameras front door ring and backyard elviz didnt work,

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ADT wants $1100 to cancel contract for service that only half worked,they said my contract extended even though the only contract I had was with ACHERMAN SECURITY. THEY SAID THEY BOUGHT Acherman, I said front ring camera didnt work they said they dont handle ring, they would install a Nest by Google $500 The backyard cam dosent work. they dont handle Elviz they would also put in a nest for another fee. said my contract has been extended because I did not submitt a written cancellation.
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Loss:
$1200
Cons:
  • With proof
  • Run you around on phone

Preferred solution: cancellation of contract

User's recommendation: Make sure you have your cancellation options in writing

David S Vml

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Verified Reviewer
| map-marker Gulfport, Mississippi

ADT solar refused to swap out micro inverters there company promised.

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On Jun 2022 I signed a contract with ADT solar to install solar panels on my roof for fifty six thousand dollars. In august they installed my panels and I received a PDF file to sign that showed they have downgraded my inverters without my knowledge or approval.

I contantacted my sales representative and they said that the utility had not approved the ones we discussed but they will wait to finish the install until they are approved and swap them out, this is on my personal emails.

At this time they activated the solar panel loan, even though the terms state it will not activate until the full system is installed, which my system only has panels. My sales representative said they will reimburse me for the payments which I have to ask for monthly which was also on my emails, and the loan has a balloon payment due in 17 month due to federal solar rebates on taxes, which I cannot claim due to the system not being fully installed.

After a few months later I contacted my utility and they have approved the new IQ8 micro inverters for residential installation. I contacted my ADT representative and they said they would start the installation. I was contacted a week later saying there was a problem that they did not want to swap out micro inverters due to time and cost.

I explained I was promised by there representative to replace the equipment I was promised {IQ8 Inverter}.

I have been going back and forth with ADT escalation on this issue, they have been trying to gaslight me into saying that the IQ7 and IQ8s are the same. When I point out the technical differences I am met with silence.

On 01/26/2023 I was told by voice and email ADT will not honor their representative verbal and email contract to replace the Micro inverters.

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Loss:
$20

Preferred solution: Full refund

User's recommendation: Avoid like the plague

Brian P Uec

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Verified Reviewer

I received a bill for an account that I don't even have.

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Updated by user Feb 17, 2023

They sent another bill and sent the account to collections

Original review Jan 17, 2023
I had ended my service with reliant after the contract was up, ADT sent a bill stating they took over monitoring a system that is not even installed anymore. Their website is useless they sent me to customer service, which was just as bad, they couldn't find my account, so they transferred me twice then put me on hold for an hour. I just got another bill. I never asked for ADT, I never signed anything, there isn't even a system here for them to be monitoringUse !
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Preferred solution: simply close the non-existent account

User's recommendation: Choose another provider.

Shuntee S

Bogus charges

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I had service with Ackerman. My account was paid in full. I chose not to continue with ADT and didnt sign a contract. They are sending me a cancellation fee. ADT is trash!
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Cons:
  • Shady practices
  • Scammers
  • Not trustworthy

Preferred solution: To be left alone and not continue to harass me for a cancellation fee for service that I didn’t have!

User's recommendation: Avoid ADT

Dale N Hit

Cancel accout

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Bad customer service, poor equipment functionality, unable to resolve Wi-Fi problem have to wait 45 minutes to speak with an agent. Ive lined up a different security company. Come and remove your equipment from my home, please
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Preferred solution: Full refund

User's recommendation: Go elsewhere

1 comment
ADT

Good Morning- We're very sorry to learn of your interest in leaving the ADT family! Our team would be best able to review your concerns with the services if you could please email our team directly at alwaysthere@adt.com along with more information about your concerns and the full address linked with the account. ~ Thank you

Cheryce N
map-marker Aiea, Hawaii

Account started I. 2012 and closed more than a decade ago

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My account was long ago closed and I found that just by reading my bank statements that they were still taking money out of my account every month. So when I filed a dispute with my bank and stopped it.

Later, here comes a bill for $345.95 stating that I owed them money and if I did not pay that they were going to send it to a collection agency. Reminders to everyone, go buy your own cameras for security system . Because eventually in the long run, they'll screw you over finding some way to get money off of you even though your account is canceled.

Vivint is also another security company that's very much the same. Beware

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Loss:
$345

Preferred solution: My $345.95 from a closed account and to never try to come back to charge me again for anything else.

User's recommendation: By your own security cameras and set up them yourselves

Anonymous
map-marker Palmdale, California

Very unreliable, equipment is faulty. Customer service is a joke. Prepare for long waits on hold and disconnects. Billing practices are shady in my opinion. I kept getting billed after cancellation

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Billing, Reliability, customer service, the only one getting serviced is the customer.. Product fails frequently, they tried charging me for a warranty repair. Sold house and tried to cancel, paid off equipment and they still want $300 plus dollars from me and even billed me after I cancelled.. I had to speak to 4 different people with at least 3 hours on hold to cancell and they are still billing me. Very unhappy, Go have intimate knowledge with yourself ADT
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User's recommendation: Run

Walter M Tcq

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Verified Reviewer

ADT Cancellation

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ADT Cancellation
I cancelled ADT because the service got worse after being with the company for 15 years paying for three door bell systems and balance owed 178 dollars pure ridiculous then reporting me to collections the company should be giving me a refund for unfit services the doorbell had not work for over a month.
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Loss:
$178

Preferred solution: Full refund

User's recommendation: Get better services somewhere else please!!!!

Ceirra Alw
map-marker San Antonio, Texas

Account

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They couldnt find my account with the account number that they send to my mail box they were not answering the right questions the girl that I was talking to was not speaking good English and she didnt want to help me
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Mark W Bgp

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Verified Reviewer

The worst customer service

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The worst customer service of any company I've had any experience with. Of the 2 year contract period it only worked correctly a few months.

Called customer service multiple times and after waiting extended periods had to be walked through the same routines. Once a technician actually came out and got it working for a short time.

I finally gave up on the system but continued the payments required then spent another almost two hours just to cancel the subscription with an extremely pushy and rude customer service. I'm unhappy enough that I will no longer watch Property Brothers as long as they are associated.

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User's recommendation: Go with Simply Safe or other... I warned you!

Paul S Evh

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Verified Reviewer

Terrible customer service. Huge waste of my valuable time. Third attempt and 40 minutes later I got them to send me a new sensor.

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Call centers. Almost unintelligible conversations. Long hold times even on a call back. Just horrible experience. Use another service.Use
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Preferred solution: Apology

1 comment
ADT

Hello. we are sorry to learn of your experience and we will use this opportunity to improve. Thank you

Ilia T Ivw

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Verified Reviewer

Terrible customer service.

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Updated by user Sep 17, 2022

Not

Original review Sep 17, 2022
I need help with you security. Called got 2 recordings. Left my number and they said call back would be between 20 to 30 minutes. Recording called back and I was to push a number and a customer rep would be there to help. Waited for 20 minutes and Customer rep never came on the phoNe. Cant find email anywhere on their website so I can leave message
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Preferred solution: Call to help fix my problem or cancel contract if I have one. Been with them for 3 years.

User's recommendation: Go with someone else

Anonymous
map-marker Merrick, New York

The worst security company and customer service

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I totally agree with you, I purchased a new home and ADT was already in the home. I allowed them to open an account for me and 2 moths in I had a problem.

I took the day off from work to have a tech come our. When the Tech didn't show up I called ADT and was told the Tech said he had something else to do. UNBELIEVABLE!!! Then they offered me another appointment a week later and I would have to take off again.

I refuses to lose another days pay. My issues have not been resolved in 4 months I wanted to cancel ant the think after paying them for 4 months I should pay an outrageous cancelation fee.

I Seeking people who might want to start a class action law suite. Anyone interested in joining?

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User's recommendation: Don't use ADT you will regret it!!!

Anonymous
map-marker Santa Ana, California

Bad Customer Service & Bad Quality Tech

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I installed an alarm on a house I rented for 1 yr and was told via ADT I could transfer my alarm equipment to my new home for $99. So when it was time to move ADT said the technology was old and I needed a new system.

So after meeting with a few a adt reps in person and on the phone ...and burning mutiples hours of my time I had to pay a large sum of money to get adt again. So when the new adt tech equipmemt was installed my alarm was able to be activated just 3 times in 4 months. The app failed 1st and then the website...now that adt has finally made it to my home to fix their issue they are trying to charge me $300 for their mistakes.

Ive spoken to 3 reps with adt trying get the $300 waived burning my important time. Its been on the phone for 1 hr as we speak...Just a heads up that adt is the thieve while trying to protect your home.

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User's recommendation: Stay away from ADT if you want peace of mind.

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