ADT
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, VirginiaPoor customer service
Three appointments to get a mandatory update to our system have been no shows with no contact from ADT.
- Able to reach a rep by phone
- Do not care about customer satisfaction
Preferred solution: Let the company propose a solution
User's recommendation: Beware: Poor customer service
Several miscommunications between salesman and installation technician. DVR also failed to record when REALLY needed it.
Preferred solution: Price reduction
User's recommendation: Shop around and research the best.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo warn others
- Wireless
- Systen fails continuously
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerADT is charging a $750 "cancelation fee" because I am moving to a new home and therefore cancelled my current home's system.
- Monitored my security satisfactorily
Preferred solution: Price reduction
User's recommendation: Shop around and ask what happens if you move.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and Switch... lock-in contract
Preferred solution: Price reduction
User's recommendation: make sure you review all elements...of contract
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colorado Springs, ColoradoQuestion
- Deter possible breaking and thefts
- Customer service and seller
- Customer services
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Garner, North CarolinaPoor indifferent service
After three visits and incompetent service I have decided to cancel my ADT account after being with ADT for over thirty one years. There is only so much a customer can stand.
I needed a replacement sender for my new front door.
A very simple job? Having spent hours on the phone got an appointment. Was told they would change the system to 5G at the same time. The ADT rep did not have the parts for the 5G upgrade (!!) but installed the wireless sender on the front door, then had trouble adding it to the pulse system.
He spent the whole time getting instructions over his phone. Later I found the pulse system wasn't working. I called ADT and was told my system had been closed out and cancelled!
Called ADT again and after a couple of hours on the phone had another appointment for ADT to 'fix' the problem and re-install pulse. They spent all afternoon fiddling with the system and assured me everything was back as before and working.
I found out later that two doors were not working, one wasn't alarmed and the second one wasn't even in the system!
Called ADT again (another two hour nightmare) and had an appointment March15 between noon and 5pm. Waited all afternoon only to get a call at 4:45pm that he would be late and try to get there later tonight.
Then I get an email with a new contract negating the previous contract with a $10 increase in the monthly charges and a charge for the days visit which was to fix the initial ADT screwup - amazing!!!!
Now trying to charge me for the remainder of the contract I rejected.
So, goodbye ADT - the office activities are unmanageable and service/support is really disappointing. Mel Clarke
User's recommendation: Sign up if you are happy with poor and indifferent service
Worthless product
In most instances I can back into my driveway and the (driveway) camera does not record until I am going in the front door. I have had my American flag taken in the middle of the night and my gas pumped from my car and the camera did not record anything.
ADT has sent people out here to fix the problem several times but they had no idea what the problem could be.
It does however record large vehicles driving by 60ft away at night. My contract is up this month and I'm done.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot proper credit for account payments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect and probable fraudulent contract and billing
Preferred solution: Let the company propose a solution
User's recommendation: double check billing for customers
Sneaky phone contracts
I signed up with ADT on 2/15/2017 for 27.99 a Month for 2 years and my contract was over on 2/15/2019 and on 7/07/2019 my monthly bill increased over 30.00 dollars and I called them to inquire on why and I was asked if I wanted it try back to the 27.99 price and of course I stated that yes because there was no explanation of why the increase and here is the wrongful and sneaky way they stated that when I said yes that meant I signed up for 2 more years which is a crock because they never sent me a new contract at all. I stated I wanted to hear myself in the recording stating that I was agreeing for another 2years but I told my bank what had happened and the people I talked to, and they said thats not Legal if they never sent me a new contract,and they agreed to stop all future payments. I am writing this review so that people dont sign up with a sneaky company that pulls corrupt business practices like ADT.
- Know how to lie and steal from customers
- Able to reach a representative
- Awful company
- Know how to shaft there customers
- Unethical
Preferred solution: My so called contract cancelled and a refund for December
User's recommendation: Stay away from ADT
Incomplete job
User's recommendation: Find a company with better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brockton, MassachusettsWe have tried to get help numerous times and failed
- Wide range of services
- How they do not respond well to issues or concerns
Preferred solution: Deliver product or service ordered
Alarm defect
User's recommendation: Do not use
Substandard System Performance
- There are zero pros
- Sales and installation
- Product
- Did not live up to offer
- That i did not get what i was told i would get over the phone
Preferred solution: Deliver product or service ordered
User's recommendation: Over priced and substandard - Not the old ADT quality
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Our sincerest apologies for this, James! Our teams are working hard to ensure each and every appointment is met on time.
Please call us back at 1 800 238 2727 so we can get you back on the schedule. We hope to hear soon!- Tim L
Hello - We are so sorry to hear of this and the frustrations it's caused. So that we can look into this further, may we please have you send us a copy of your review/concern, along with the telephone number and address associated with the service to AlwaysThere@adt.com? Thank you, Faith