They wanted to charge me $25 trip charge + $96 hourly minimum labor charge to deliver new door magnets. We've been loyal customers for over 8 years.
They said that we had to pay this way because we did not have a service plan and because we had altered the system. We lost the magnets. (During the day, we remove the magnets daily as to not wake our baby with the door sensors when we let our dog in and out of the house.) They suck! They would rather not give us the $2 parts and lose our $40 monthly service fee.
We are going with a new company!
Product or Service Mentioned: Adt Customer Care.