Not resolved

Although I was a customer for 16 years, I will never recommend ADT to anyone seeking home security. ADT customer service was horrible and unhelpful whenever I called for assistance.

ADT monitoring service was inattentive, too put it mildly. In the beginning, if the alarm was triggered, they would call me immediately to access the situation. After a few years, that changed. The only correspondence that I received was when they were increasing the monthly fee.

The only thing ADT cared about was getting my money every month despite the fact that they were not providing the service that I was paying for. I am glad to be rid of them.

Product or Service Mentioned: Adt Customer Care.

Reason of review: Incorrectly charged for a tech visit ($370). Paid for monitoring that was not provided ($720)..

Monetary Loss: $1090.

Preferred solution: Full refund.

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