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I paid a termination fee to ADT after we had moved and the system had stopped working. I did this after conferring with ADT. They provided me with the instructions on want was needed to terminate the contract. After about two months ADT came back and started to bill me...
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1.0
I didn't like
  • Business practicees
  • Overrated
  • Bullying
#1117412
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When I signed my contract back in March, the guy how did the offer to me was so nice (of course he wanted to sell). He promised me a reinvestment of 100 gift card and as of today they don't even respond my email and I have not received my Card. They are just liars and...
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I didn't like
  • Customer service and seller
#1115841
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I have not followed the ADT matter in quite some time. However, just recently I was contacted by a client and she was asking me about ADT. She claimed to be a victim of their improper trade practices. This again, got me back to the reading of there contracts. After...
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#1114309
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ADT - Ripoff!

ADT
#1114565
2.3
Details
We've been with a adt for several years10-15 not sure. Paid our bills, and haven't really asked too much. When I asked for a price of adding two motion sensors, they came back with a price of over $300.00. Well, KMA! I'll take my business elsewhere. I didn't pay that much to secure my entire house. Anybody have the number for Gardian or The cable company???
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Advertised vs Delivered
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ADT - They will not let you cancel .

ADT
#1111575
1.0
Details
They will charge you even if your a hurricane victim and have no home left ... Apalled.. they wont let me cancel ..I've called emailed and now I'm sending. Certified mail aND contacting BBB.. Next small claims ....I should have looked and researched...scam
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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ADT - Customer Care Review

ADT
#1105573
This company ADT has consistently show they have no respect for black people and their business
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ADT stole money from my checking w/out my authorization.

ADT
#1101734
1.7
Details
Adt continously drafted money without authorization for 2 years. & when i spoke w a repsenative he was very rude, hateful so i return the same tone & attiude. And contacted Corp. They did i get. 2 months credit What! What a joke but Im pissed off. Theft by automatic draft. I concerning filling charges
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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system freezes and locks up. unable to clips , white screen ,need to log in multiple times to view some of the clips tried to cancel account but could not , not without paying cancellation fee. had several techs check the system and they found nothing wrong.called...
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1.0
#1112138
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I Live in Jamaica Queens NY . We called on ADT on Saturday because our box was giving problems . The rep said there was no signal , which meant that in case of a crime ADT will not be aware . They gave us an appointment in 2 Weeks !! After arguing they made a...
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ADT
ADT

Hello. I'm sorry for this experience and we'd like to review your concerns further to help. Could you please email us your contact info for where there service is located to A...

1.1
West Henrietta, New York
I liked
  • Nightmare
I didn't like
  • Poor service
#1110387
Reply to reviews
Before you invest into and ADT Security System read this. I am a former employee of ADT Security services I worked in both install and service departments. First and foremost ADT sub-contracts about 60% of its installs to outside contractors so when you get an...
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1.0
#1109601
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i got a problem with the touch pad screens that they only acting off at night time, and i was directed to the other number so they could help me, but in morning when i called, the women is so rude and said that the system work fine it just i dont have enough education...
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ADT
ADT

Hello. I'm very sorry for this experience and we'd like to review these concerns further to help. Please email us your account info to AlwaysThere@adt.com and reference this r...

1.5
I didn't like
  • Worst customer services over the phone
#1106532
Reply to reviews
My post on ADT facebook was taken down after 1 minute they dont want to face the facts
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Anonymous
Colburn Bragg Jr

ADT does not want to face the fact and they are racist company and racism affects the lives of many you can just no longer close your eyes to or pretend it doesn't exist racis...

#1105769
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It amazes me how people can turn their back or close their eyes when it come to racism about 14 months ago Alabama state director Mark Hubbard made a state man but he didn't want black business I brought it up to ADT attention first to the regional director a black...
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Anonymous
Colburn Bragg Jr

ADT disrespect black people you give abogus askew it been taken care of . What happened what did you do what steps did you take there were several people in their room who did...

Anonymous
Colburn Bragg Jr

Are you saying Mark never made the comment are you saying like Caroline ADT approved ugly comments

#1105467
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Contact ADT

Mailing Address:
ADT Security Services, Inc.
One Town Center Road Tyco International Ltd.90 Pitts Bay Road, 2nd FloorPembroke HM 08, BermudaPhone: 441-292-8674
Boca Raton, FL 33486
Phone:
(888) 238-2727
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We had an ADT account while I was married in my husbands name that was being drafted from my credit card. I called ADT to get the account changed to my name, same house, same equipment, same payment info. I was informed that they don't do that, he has to finish his...
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#1104855
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