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it worked at first when it was set up by those value packs. gave me two fobs and new fire alarms. Once ADT took over stopped working. Oh you have to pay for a service call. WAT? plus parts. Didnt have it. Keys were lost, called to report , Called again to see how much...
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haneyplace
haneyplace

am in nj not arkansas

1.4
I liked
  • Salesman from value pack
I didn't like
  • Customer service
  • Lack of information given
#1149452
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The sales lady from ADT informed me that the contract was for 1 year only. 1 year later, I wanted to cancel my service and ADT told me that the contract was for 3 years and I would have to pay for the early termination fee. I requested fo the contract and found out...
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ADT
ADT

Hello. I apologize for this experience and we'd like to review these concerns further to assist. Could you please email us your account information, for where the service is l...

1.0
I didn't like
  • Scam
  • Unethical business practices
#1148471
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End of April or Early May 2017 I contacted ADT and requested that they offer me a lower rate. The rate they originally offered was unacceptable so I asked them to cancel my Service. After going back and forth with the rep he finally filed the cancellation .a few days...
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ADT
ADT

Hello. I apologize for this concern and we'd like to review these concerns further to help. Please email us your account information to AlwaysThere@adt.com and we'll follow up...

1.5
I liked
  • Unsatisfactory
I didn't like
  • Misleading representative
  • Unethical business practices
  • Business practicees
#1148095
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After 18 years of being a customer of ADT

ADT
#1135174
Problems with the security system resulted in a quote from ADT of $450 to rectify, then re quote of $345. Then they were going to do it for $0. Following the service technician appearance the price was $640 to fix the issues. All this and we had not been getting the proper security monitoring for a cost of $660 a year. I cancelled my service with ADT. Disappointed Mike from Connecticut
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ADT - Ripoff!

ADT
#1114565
2.3
Details
We've been with a adt for several years10-15 not sure. Paid our bills, and haven't really asked too much. When I asked for a price of adding two motion sensors, they came back with a price of over $300.00. Well, KMA! I'll take my business elsewhere. I didn't pay that much to secure my entire house. Anybody have the number for Gardian or The cable company???
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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ADT - They will not let you cancel .

ADT
#1111575
1.0
Details
They will charge you even if your a hurricane victim and have no home left ... Apalled.. they wont let me cancel ..I've called emailed and now I'm sending. Certified mail aND contacting BBB.. Next small claims ....I should have looked and researched...scam
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

ADT - Customer Care Review

ADT
#1105573
This company ADT has consistently show they have no respect for black people and their business
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I contacted ADT to replace the security system that my new house had. I informed the customer service person that i lived in a rural area. When the service person arrived he quickly removed my other system and drilled new holes in my walls. He tossed my other keypads...
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ADT
ADT

Hello. I apologize for this frustrating experience and we'd like to review your concerns further to assist. Please email us your account information for where the service is l...

1.0
#1147937
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I called ADT to cancel because my system was not working. Two weeks later they charge my credit card. I called and complained and they said they had no record of my cancelation and said they had to process it again. They did have a record of my call however, but the...
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ADT
ADT

Hello. I apologize for this concern and we'd like to review your account further regarding your experience. Please email us your account info to AlwaysThere@adt.com. Thank you...

#1146273
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ADT reminds me of an insurance company that will deny everything initially in an effort to make a customer pay money they don't owe. I had ADT services for a number of years; the annual fee was automatically deducted from a credit card. I sold my house in September,...
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ADT
ADT

Hello. I'm very sorry for this experience and we'd like to review these concerns further to help. Can you please email us your account information for where the service was lo...

1.2
I didn't like
  • Blaming the customer for their mistakes
  • Very poor customer service and processes
#1144532
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I have a house-wide ADT security system --- sensors, alarms, ADT Video Viewer and ADT Pulse. All components work well, but honestly, Video Viewer is a disaster, when you try to access the Viewer's camera (s) from your iPhone. It does NOY work consistently. Over the...
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#1143026
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I had the ADT home security system installed, one year later I decided to cancel as I was going to rent the house. The person on the phone said 'alright' and cancelled it. Months later I get a treated like a criminal by a collection agency trying to get 2 years worth...
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#1142841
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It started with a high-pressure sales act and my wife someone who simply must sympathize. The installer was sick, you see, so he saved time for me by doing my rating of him, himself. He then told us about 'the 96, no 72, no, it must be 5 days, that's it, five days!'...
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2.0
I didn't like
  • Unethical billing and staff
#1142725
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When I purchased the Pulse system in February 2015, my bill was $130.00. It is now, as of December 2017, $179.00. I tried to cancel the service and go through another company but was told the cancellation would be over $1,000.00. Am I crazy or is that not an exorbitant...
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ADT
ADT

Good afternoon. I apologize for your frustrating experience and would like to help. If you're canceling the services after your initial 3 day right, there are likely early ter...

1.6
I didn't like
  • Do not use adt service in any state
  • Product and the ridiculous contract rules
#1140320
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