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The sales person said it was a 2 year contract. I called to get the monitoring fees lowered or keep the fees the same and add more equipment. They told me it was a 3 year contract. I ask for a copy of the contract and they sent it to me. The contract did not have my...
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#1088473
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I had adt installed. 2 months later i moved. I had my monthly payment taken from a credit card. I had to repay the installation fee. I wrote a check for the install. Now they are deducting from my checking account. I did not authorize this. Now im gonna have to close...
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#1087302
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Adt came and sweet talked me into signing up for their service. I fell for the scam. system started acting up by the end of first year. They said warranty was not available. the stick on sensor by the doors started falling off. I found that they were cheap Chinese made...
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#1086835
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Adt - Harrassment

Adt
#1084702
I've been in my new home for 6 weeks and 5 salesmen have been to my door. This is harassment. Every time I call an ADTnumbrr they give me 3 choices and none of those topics direct me to another option so That I can stop them from coming. I'm also bombarded with advertisement. How can I get Theis to stop? From League City, TX
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Adt - Stole my money

Adt
#1083518
I had four hundred taken out my account and a bill payment without my consent then i call to get money back they taking about 10 business days, and then act like I can't be madd when they stole my money from me.But it didn't take 10 business days to steal it.theives
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Adt - Make sure u know what your signing

Adt
#1074172
1.0
So I signed up with ADT for a business account. Went to cancel and was not informed I'm locked into a 3 yr contract. Don't make the same mistake I made people
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Adt - Not trustworthy- unprofessional customer svc

Adt
#1073381
Talked to customer svc and were told that a tech would come to my new property. The next day they had already billed my card and started a billing cycle for service that hasn't been been established on a property I dont even own yet. I contacted customer svc and their attitude was like, 'we dont care, cancel if you want'. I cancelled and went with Vivint.
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Liars, thieves and standard-issue scumbags. These are ***-artists, avoid them like the plague! Told me I had a two-year contract: LIE. Told me I would not see a price increase: LIE. They have raised my rates for the last time. I will reach the end of my THREE-YEAR...
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1.2
#1085764
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For those of you who are thinking about using ADT, don't! They are fine as long as you in contract but when your contact expires and you cancel service they keep taking the money out of your account. I canceled in May but they took $64 out anyway in June. I called and...
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Anonymous
daniel eidt

they say they have a 6 month guarantee, im very unhappy with customer service and all the lies i was told. i want out. i paid $1300 up front for equipment that was promised by...

ADT
ADT

Hello. I'm sorry to hear about this experience and we'd like to look into this concern further. Please email us your account info for where the service is located to AlwaysThe...

2.8
#1083592
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Panic botton went off a little past 12 am because it was programmed in the wrong place. This was what the ADT Techician told me. He programmed the panic bottom in the right place. It was a nightmare what he had gone through. We are older couple. We were awakened by the...
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ADT
ADT

Hello. I'm sorry to hear about this experience and we'd like to look into this concern further. Please email us your account info for where the service is located to AlwaysThe...

#1082924
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The only thing ADT has done for me is CONTINUALLY raising their rates, I'm well over $60 a month now...and that's without the PULSE!!! System consistently loses communication and has to be reset (ADT's computer always leaves me a nice voicemail). Despite throwing them...
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#1079228
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RUN AWAY LIKE THE DEVIL IS CHASING YOU... FROM THIS COMPANY. I contracted with them and that was by far the biggest mistake of my life. I cancelled them 27 months into a 3 year contract. However they didn't cancel me! When I finally did them cancelled they sent me a...
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1.1
I didn't like
  • Poor record keeping
#1078016
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I called yesterday to cancel my account and was harassed by the rep. She gave me the run around for 15 minutes telling me it would take 3 more minutes over and over. She tried to make me keep the account and avoid the conversation of cancelling. I finally started...
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1.5
#1075136
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Contact Adt

Headquarters Address:
ADT Security Services, Inc.
One Town Center Road Tyco International Ltd.90 Pitts Bay Road, 2nd FloorPembroke HM 08, BermudaPhone: 441-292-8674
Boca Raton, FL 33486
Phone:
(888) 238-2727
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Had an install beginning of May. Paid for an extra camera at that time which was installed first week of July! Have never been able to log on while away from home to check cameras. They always fail. Have a few clips when we return home but can only go back 24 hours so...
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#1074143
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