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Soooo the Pulse App went "down for maintenance" but nobody told me. Then the updated disarmed my system and unlocked my home. I spent 1.5 hours asking for a supervisor only to be told I can't help you & it's an issue for a technician; but the update didn't unlock and...
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1.5
#1062463
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After 7 months of complaining and 3 technicians coming to check, all verifying it is an installation fault. The first technician was the installer and refused to comment and just told me to call ADT. After calling ADT, they sent a team to check and they verified that...
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1.0
I didn't like
  • Service and attitude
#1061800
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I have had an adt security agreement for 2 yrs my co tract was up april 29,2016. I called adt the first week in May and told them to cancel my service because I was bundling xfinity and getting my security cheaper. The guy asked when they were coming to hook up my new...
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#1061721
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Adt - Unreliable flawed system

Adt
#1065654
1.0
Flawed system. Sensors were unreliable. Alarm goes off daily with some problem.
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Adt - Unethical Treatment

Adt
#1051381
1.8
New animated system last 3 times needed help takes 9 to17 minutes....I purchased my equipment 10 plus years ago....I own my system when cancelling was told they will disable so will not even sound at home only any more....yet told when bought was mine but once no monitoring they disable totally....JUST WRONG ...TED BROOKS. NASHVILLE
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Adt - No security at all!

Adt
#1049877
Ridiculous! No protection! Don't be caught in this nonsense! You will not be protected! They just take ur money and when a situation comes up the police won't come cause they don't have permits to address the call, cause ADT does not take care of there end of the bargain. Pay, pay pay. No security involved!!!!!
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Adt - Customer service sucks

Adt
#1049021
I call adt for 3 days only to recieve a email confirmation i have to talk to 6 deferents person and on top of that they still cant help me They just keep bounce you around into you get tired of waiting like you have nothing to do i wait for 44 minutes on my last call
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I cancelled my service before the end of the current month service; however, I was charged for the next month service. I was told that there would be no balance when I called since I made my request at that time. I was charged anyway. When I called to get the charge...
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1.4
I liked
  • Cancellation representative courtesy
I didn't like
  • Inept billing procedure
#1053797
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I've been woken up twice tonight by the alarm system going off. ADT installed the system about 7 years ago. I called them and they informed me that it was the front door that triggering the alarm. I look at the front door and it is still closed and dead bolted. At this...
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1.4
#1051778
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After paying for security monitoring for OVER 20 years, we were wiped out when we were out of town. Over $100,000 of jewelry, guns, and silver were stolen. After finally getting hold of ADT and asking them why they never sent the police, they told me they never knew we...
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#1050642
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My wife called in today 5/19/2017 and questioned the bill. The representative advised she could cancel the maintenance but also advised that system failure and maintenance we would be charged. My wife ended the conversation and made no changes to our account. Shorty...
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2.5
#1049485
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We cancelled our service with ADT on May 5, 2017 and informed them that our request was effective immediately. They continuously argued that we were required to give them 30 days notice before cancelling (although it didn't take 30 days to start my service). I told...
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h.kitchener
h.kitchener

Just make sure you don't pay them "just to make it go away" after you receive a series of ever-threatening letters from them or from whatever bill collection agency they sell ...

1.2
I liked
  • Continue to get high pressure sales
I didn't like
  • Very poor customer service
#1047389
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I Cancelled the service while I am ready to the new Location. Unfortunately moving is cancelled and I called ADT to continue the serevice. After several calls and Transfers I paid $90.00 and the say we will continue. Appling my new payment what they said a payment...
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1.0
#1046350
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Contact Adt

Headquarters Address:
ADT Security Services, Inc.
One Town Center Road Tyco International Ltd.90 Pitts Bay Road, 2nd FloorPembroke HM 08, BermudaPhone: 441-292-8674
Boca Raton, FL 33486
Phone:
(888) 238-2727
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I should have known better when my system was first installed in Branchburg, NJ. Unit with pulse system was installed but they never left key to unlock their "brain" unit. The fire marshal came buy the first time to inspect the system he gave me a warning that I will...
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1.0
I didn't like
  • Do not use adt service in any state
#1045820
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