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1.5 Based on 165 reviews
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have had ADT services for 5 years and I bought a place in a high rise so I no longer needed a security system. I called to cancel my service twice in June 2016 and agreed to pay the 75% of the remaining contract balance. I never received a bill for the large amount and they continue to bill me for the monthly service. It's been an additional 4 months. I will call my credit card company to stop authorizing payments to ADT. They are truly crooks.... Read more

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We spent $4000 for an alarm system, had a lot of trouble over the past 20 months, and today, the system broke down completely! After 3hours, and speaking to 4 different people, we didn't receive any customers service, no one can come to fix the system for 4 days!!!! So much for ADT always there. Based on the previous issues and today, I CAN NOT RECOMMEND ADT TO ANYONE. I'm done with them. From bad installation to incompetence, inefficiency, and... Read more

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was one price from coupon offer, when salesman came it was not valid. Was quoted 58.00 month instead of 19.95 also needed upgrade for another 8000 dollars in equipment. Salesman disconnected old system and took the guts out of master key pad. When I called they said sorry but we are not responsible. Had to make over 11 phone calls only to be put on hold and left hanging. THIS IS THE WORST COMPANY TO DEAL WITH BEWARE, THEY DONT CARE ABOUT YOU OR... Read more

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was one price from coupon offer, when salesman came it was not valid. Was quoted 58.00 month instead of 19.95 also needed upgrade for another 8000 dollars in equipment. Salesman disconnected old system and took the guts out of master key pad. When I called they said sorry but we are not responsible. Had to make over 11 phone calls only to be put on hold and left hanging. THIS IS THE WORST COMPANY TO DEAL WITH BEWARE, THEY DONT CARE ABOUT YOU OR... Read more

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as your salesman sat at my table telling me what system would work for me, i agreed to the contract. i described in detail where i wanted the cameras and what I wanted recorded. He said this system will work . As it turns out, it wasn't the right system at all. i called weeks after to get out of the contract because i wasn't getting what i was promised. I didn't want to pay more for the upgraded system. I was never told the DVR version will... Read more

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This is maybe my 4th review of ADT because they just wont give up. They have my vote for worst customer service, integrity, and product quality on the planet, but they will not stop trying to prove to me how right I am about them. For instance, i cancelled my contract July 7 and all of their equipment was removed from my home July 16; on September 14 they wrote to tell me that since I have not paid them, they will deactivate their system. How... Read more

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I've had a ADT salesman come to my door after 8pm demanding that I listen to his sales pitch and sign up for their services which I kindly decline , asked him to leave and closed the front door . He began pressing the doorbell constantly , physically banging on my front door , like he was going to kick it in .I threaten to call the police .He would not take no for a answer . It's now closer to 9pm , I tired from work , my dogs are barking and... Read more

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Bad experience with ADT! After less than a week with my new security system I'm awakened by an an alarm at 5:00 in the morning that the battery is low (it's connected to electricity). I go to the manual at 5:00 a.m. It's not even the right manual WOW! After 15 minutes on hold ( said only 5 minute wait) they give me a ticket # and said that a tech would be coming out and gave me a number to call. After 5 hours I called the number and I got... Read more

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I lost my job so have to sell my house and stop several creature comforts I am used to. I phoned ADT to stop my account. I had a contract!!! Huge mistake! They held me to it, gave me no options to get out! Other companies give you an option of a nominal fee, specially if you have no choice. Not ADT! Not only that... They deducted the full paying off amount immediately of several hundred $ even though the account will only be stopped at the end... Read more

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Yes they do run a credit check. I got plenty promotions in the mail.That u get afree home security system key chain, pad, and a $100 gift card.With a value of $850.Now I did get a great deal far as the equipment.Before scheduleing and appointment I had to pay $105 just so the rep to install your system.Our adt representative was not pushy he was very professional down to earth guy,but what they dont tell you .you have to pay for your equipment... Read more

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