Submit ›
or
1.5 Based on 180 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Installer 4
    • Servicemen that came to the home 3
    • Unsatisfactory 3
  • Customers don't like
    • Customer service 24
    • Lack of ethics 16
    • Misleading representatives 10
Advanced
search
loading...
More Less

We have been ADT customers for YEARS and are "off-contract" for month-to-month service since the contract ended. We had no complaints about the service until we received an unsolicited phone call last month from ADT headquarters. The robo-call came in at 8 p.m. in the evening with a message informing us to call ADT regarding our account. The quality of the recording was poor and we wondered whether it was a sales pitch, because we are off... Read more

Was this review helpful? 0 0

Beware of installers in South Louisiana, they are dishonest and not trustworthy. They came to see if my current wiring (which worked fine) would work on their system. I told them that if they couldnt make it work i wanted them to plug the system back in they way it was, I was assure they would. Instead of taking a picture before unplugging my wires, they tried to make their system work. When it didnt work, they sent someone else to try. He... Read more

Was this review helpful? 0 0

I’m sending this information to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. That is the reason I selected you as my service provider. Unfortunately, I can’t help but submit this post of complaint hoping for a fast and adequate resolution. In 2013, I had an alarm system installed in my home from protection against theft, fire, etc. On... Read more

Was this review helpful? 0 0

We decided there were less expensive technology for our home security and told ADT at second half of year billing that we want to close account. Received several calls asking us to stay and even offering discounts. Said no. Later began receiving past due bills. Sent them back with notes to cancel referencing first notice. Made phone calls as well and sent follow-up letters. Finally after about 5 months we get another bill with balance due up to... Read more

Was this review helpful? 0 0

We got robbed 1 year ago Adt didn't care to come over and fix the alarm, the day that we got robbed they came and fix it the problem without saying a word. Thanks for nothing. Read more

Was this review helpful? 0 0

So bought a new home and they had ADT so figured why not right? I bought the 4 camera system and from day two issues. After the second day drive way camera not working sent tech install some plug in the back to boost wifi, two weeks later front door camera not working proprly they need to move it and drill more holes. A few weeks later drive way camera now showing up called reboot system and tells me it's an app problem re install. A relive... Read more

Was this review helpful? 0 0

I've had ADT's monitored service for many years. In May I upgraded to Pulse. It didn't work. There were at least five service calls and several holes drilled in my walls to relocate the equipment. Never could get it to work. I spoke with regional manager, sales and service manager and many, many other ADT reps. Since it was a free trial, I told them to recover their equipment and restore the system to its previous status. The equipment... Read more

Was this review helpful? 0 0

I paid $100 for ADT to come out and install my equipment. They said they would call me in September to make an appointment because i was just buying a new house and woukdnt be in until then. Well they have never called. I called the customer service line this morning and they tell me there is nothing they can do. And they dont have supervisors for you to talk to, to try to figure out what happened. They apparently allow 3rd parties to sell their... Read more

Was this review helpful? 0 0

We have Adt service. Smoke alarm went off in garage. It was a false alarm. Happened twice at one and 2 in the morning . First we were told it's after hours. Complained it's under warranty. Said we would be called within the hour..still waiting. Read more

Was this review helpful? 0 0

I called ADT yesterday and notified them about my interest to have an alarm system set up in my house. I spoke to the first representative and then she transferred me to the next representative to schedule an appointment for next day to come and give me a quote. They scheduled me for 2:30, today. Today I waited for the representative to get to my place, waited till 3:30 pm and I called the 1800 number to ensure someone is coming. The guy who... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×
You are reading about Adt.
Filing a new complaint about
×