ADT Security Systems is a despicable company. They use entrapment to force my company into long term contracts. We signed a contract for a monitoring service in 2007. We moved to a different location in 2010 (across the street) and asked ADT to relocate our service (at that time our contract was already based on a yearly renewal-basis). Serviceman told me there was no problem and had me sign some kind of packing-slip. On top, it stated "RELO" and he convinced me everything else stayed the same. ADT continued to bill us for both businesses though and sent these bills to collections, despite many calls from us to their "customer support number". Whenever we called, their representatives were extremely rude and completely unwilling to resolve the issue they created themselves. Not until we filed a complaint with the Better Business Bureau this issue was resolved".
In 2011 we had to close that business because of lack of business/. We informed ADT and received confirmation?. Then 4 months later we received a threatening notice from a lawyer to pay more than $1200 within 5 days! We had not heard anything in 4 months and then suddenly this/. Apparently, the "packing-slip" type of form the ADT representative had me sign had some very small lettering, stating I was signing into a new 5-year contract:. This while their service rep told me on several occasions that everything stayed the same:.
This is pure entrapment, especially since he wrote RELO in large letters on top of the packing-slip?. I contacted the ADT Customer Relations Team Leader who had handled the case with the Better Business Bureau, who offered me to "settle" for $500,. He wiggled and wiggled and was hiding about all kinds of formalities, but basically still demanding a year and a half worth of service for nothing. Not only extremely bad business, but also borderline criminal. Be aware of what you sign. They will give you the impression it's just a packing-slip for work done, but you will sign a contract with letters so small you can not even read them without special glasses.
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In 2011 we had to close that business because of lack of business/. We informed ADT and received confirmation?. Then 4 months later we received a threatening notice from a lawyer to pay more than $1200 within 5 days! We had not heard anything in 4 months and then suddenly this/. Apparently, the "packing-slip" type of form the ADT representative had me sign had some very small lettering, stating I was signing into a new 5-year contract:. This while their service rep told me on several occasions that everything stayed the same:.
This is pure entrapment, especially since he wrote RELO in large letters on top of the packing-slip?. I contacted the ADT Customer Relations Team Leader who had handled the case with the Better Business Bureau, who offered me to "settle" for $500,. He wiggled and wiggled and was hiding about all kinds of formalities, but basically still demanding a year and a half worth of service for nothing. Not only extremely bad business, but also borderline criminal. Be aware of what you sign. They will give you the impression it's just a packing-slip for work done, but you will sign a contract with letters so small you can not even read them without special glasses.
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 Comments (3) |
| 1. Written by Bennytrav on February 3, 2012 from vancouver, british columbia, CA So let's be clear here...you couldn't stay in business, and failed at generated customers & revenue yet feel you can do a better job than ADT in business for 138 years? Your mad at a contract term...on a contract YOU signed? If you didn't like the term why did you sign? Letters can be small but, it's the consumers responsibility to read them, or at least not complain after you realize it was your own laziness that is the complaint. Read the fine print. No glasses needed. Give me a break. |
| 2. Written by Sick on December 12, 2011 from lutherville timonium, maryland, US ADT is horrible do not sign there long term contracts  |
| 3. Written by Sick on December 12, 2011 from lutherville timonium, maryland, US ADT is horrible do not sign there long term contracts |
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