Smoke Detector required a battery change. Upon change, all smoke detectors started to beep simultaneously. Upon inspection of the
smoke detector, I noticed a white wire was loose. Concerned about a
fire hazard, I called the local non-emergency fire department who indicated it did not appear to be a fire department issue as they do not "repair". He asked if I had a security system, which I do, and ask that I call them - ADT. Upon calling ADT and speaking to Nicole who, not being a technician, made me feel totally incompetent for something she, who is not a technician, new nothing about. So, she set up an appointment for me for 2-days later. Yes, I have a fire hazard and am unprotected for Fire and the best they can do is schedule an appointment. Enter, the next call to a technician, who may know what my problem is BUT can only schedule and emergency service for $299 per hour. So, I asked to speak to his manager, Guy Minto, who confirmed I needed an emergency service but now the rate is $299 for a 1/2 hour with $75 for each additional 1/2 hour. He cannot waive this as an "
emergency call" because, get this, "the technicians" would be upset with him. So, I asked for his immediate supervisors name - Cory Jones of the Rochester Call Center, who I have all the intention to contact. Enter, Brenda, who after my 1-hour of calls and in-between wait periods, managed to reschedule my NON-IMPORTANT
FIRE HAZARD APPOINTMENT FOR TOMORROW BETWEEN 12 AND 5PM. Yes, this is a Company, with the highest premiums. I even have an extended warranty and the service is extra for after business hours services - EVEN EMERGENCIES like a potential FIRE HAZARD". I am angry/. I am angry that a Company with so much history and previous credibility is not providing the customer service I feel I deserve?. I am seriously questioning this service and will consider either cancelling or switching my security system altogether/. I can't believe with so many people needing jobs that this Company does not have a staff on hand to provide after business hours services under the same warranty that applies during business hours, at no additional charge:. ADT - please review your policies,. You will be losing customers if you continue on this path of disservice". I can't wait to hear what happens what the ADT technician is going to tell me when he arrives tomorrow?. Stay tuned for part II to this never ending ADT fiasco. 1297d16
1. Written by ar on January 1, 2012 from columbus, ohio, US
|
|
• Keep the topic of messages relevant to the subject.
• Personal attacks will be deleted.
• No Links or Scripts. |
Comments (1)
