ADT SECURITY SERVICES TERMINATION FEE SCAM

it states all of this in the contract that you signed. If u move, it cancels the contract in the old address and starts a new one in the new addy. To avoid cancellation fees, the contract renews in the new addy. Just like cell phone companies.  

Again if u read what u sign, u would know this.

I have been an ADT Customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not have an alarm at my new place. ADT is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I promise, I will never use them again, I will see to it that no one I know ever uses them again. The power of Social Media. I will cost them far more than $932.

I have been an ADT Customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not have an alarm at my new place. ADT is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I promise, I will never use them again, I will see to it that no one I know ever uses them again. The power of Social Media. I will cost them far more than $932.

ADT is not perfect but if you speak to the right person they will solve your problem rather quickly.  

For rebates Deals Specials and or billing and technical problem I use this number normally a supervisor will help you 1888-720-5982 mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all. I use this number for additional credit and tech issues.

I recently moved to a new address and requested that ADT transfer my service there. I was told that ADT would have to cancel my contract and start a new one at the new address. I told them that since they were taking the liberty of cancelling my contact(which I did not request), I choose to not enter into another 3 year contract at the new address. ADT told me that I did not have that option. I was told that even though ADT chooses to cancel the original contract, I would still be responsible for the payments if I did not enter into a new contract at the new address. How can this practice possibly be legal? I am merely asking to transfer my service and to keep the contract of 3 years that I originally agreed to. ADT is forcing me to start a new 3 year contract in order to continue my service at a new address, or pay a penalty to get out of the old contract that they chose to terminated. I strongly feel that I should not be penalized. I am not asking to terminate my original contract. ADT chooses to terminate it themselves even though I don't want to. 

It just doesn't seem ethical, fair or justifiable to do business this way. I always thought that ADT was a reputable company with high standards. Whomever ADT corporation has given the authority to write this into their contract have place ADT in a postion of suicide. No good can come out of strong arming your loyal customers.

ADT is definitely a racket. I signed up for thier service in my new home and was given an option to cancel in 3 business days to avoid being locked into a 3 year contract. I found a company that was suppling all my equipment for free and was not charging any activation fees. I cancelled with ADT as was told I could expect to recieve my refund in 7-10 business days. I called multiple times to verify that my request had been forward to the accounting department and to make sure my $500 refund was on the way. I was assured that it was after multiple calls and being told it was on the way 20 business days later...I am told that all refunds take 30 days and they apologize for the inconvience. Really? $500! Inconvience-Really??????? How about apologizing to the mortage company because I wont be able to make a payment on time due to your bs shananigans! Its MY money they took it out of my account in less than 30 seconds and probably wont give it back to me again in 30 days. Security system????????! They will securely take all your money out your account while they secure it in their bottom line numbers and will give it back to you when they please! Its not bad enough they lock you in for a life long contract just for getting the service they make you pay for it weather you use it or not! If you call them they taking your money gangster style.

I signed a 3 year contract with Brinks in December 2005 it ended in 2008. They automatically renew your contract for another year. You need to let them know, if not you are stuck. It became Broadview Security, and then it was bought out by ADT. I have called many times, but received different answers. The first time I called, they told me that I would have to pay them until August 2011, which I was fine with that. The last called I made, they said that I can cancel services, but I am stuck with the contract that I signed in 2005, until DECEMBER 2011. In other words, I will be paying them for nothing. I understand that I was in a contract but that contract was signed in 2005 with brinks. I was worried about getting burglarized, but BRINKS/BRoadview/ADT are the REAL CROOKS. ...This system is so outdated that a burglar all has to do is cut the phone line and all is left is bells and whistles. So unfair and I wouldn’t’ be surprised if this is legal. But because it is legal it does not make it right. I can’t believe that automatic ONE year contracts are acceptable in this country. They should be illegal! I have fulfilled my 3 year contract in 2008……any advice?

S. Young also make sure to place this line PRIOR TO "to whom it may concern" 

 

INSERT: Ref: Cease and Desist Order / Authentication of Ownership 

 

GOOD LUCK!!

jrain and S.Young - this is what I would advise you both to do. 

 

First file a complaint with the BBB. If that is not resolved then file with your State Attorney General's office and "cc" the Utility Board in your respective states. 

 

I would also got to www.ripoffreport.com and make your case known there. 

 

YES ADT is ARROGANT and they are very deceptive in the sales pitch and DO NOT DISCLOSE THE TERMS CLEARLY! 

 

As for jrain - ODD you should state that they would not accept the letter via USPS (US MAIL) I was told just the opposite and the account lingered on. 

 

Recently, I filed witht he AG Office and they have the matter. I also JUST GOT A FINAL STATEMENT from ADT of course they stated that the termination of the service would not take place until ANOTHER 30 DAYS AFTER they sent me the letter. 

 

ADT is clearly padding it's pockets, and the sales practices are marginally ethical AT THAT. 

 

My parents just were about to install a new alarm system in the house and I MADE SURE that is WAS NOT ADT! 

 

ADT is a scam and it is a division of TYCO - so if that tells you anything! 

 

Spread the word tell others NEVER USE ATD!

I signed up for the system after a rep of ADT gave a sales pitch to my senior Mobilehome Park. There were a couple dozen of us who signed up. The sales person did not say one way or another we could not use cell phones for the system although he knew I did not have a landline anymore. The day the tech came to install my system he told me I hade to have a landline. I got the landline for $50.00 a month. A new tech came back and installed system 

 

One of the main reasons we chose ADT was the carbon monoxide detector. When they came out and installed the equipment, I asked where was the CM detector. The tech said in was in with the smoke alarm. Seriously? I’m 70 years of age; do I LOOK like I was born yesterday? It took moths, but finally someone came and installed the CM detector. 

 

Then the sign. We want the SIGN because it probably does more good than the service. There were supposed to me window decals. It took 5 months to get a sign. 

 

Then I lost my retirement income. I called ADT to beg for mercy. I spoke with someone who said she would have someone call me and under the circumstances they could probably work something out. Oh yes, she told me that for only $5.00 more a month I could use my cell phone for the service. WHAT IS IT ABOUT I CANNOT AFFORD THE SERVICE ANYMORE THAT YOUR DON NOT UNDERSTAND? 

 

That was April 15, 2011. Today, June 21, 2011 I receive a collection letter. I call ADT only to find out that they don’t really have my “account” it is now with ASC, who I have never even HEARD of. Every piece of paper in my file is ADT. No one said anything about ASC when I called. Now ASC, with whom I have never had any communication, wants me to pay them $1229.70  

 

Is a complete scam or what? Seven on our Side here I come! 

 

Oh, ADT did set up an appointment to come remove the equipment tomorrow. Interesting, that ADT is coming to get the equipment but my service is with ASC? What is THAT about? ADT can’t seem to make up its mind who or what they are. They informed me that they would not patch the sheet rock. Do I CARE; just get the junk OUT of the house! Disgruntled in Petaluma!