ADT Security lied to secure contract

I was a 10 year customer and moved. When I called, they said a new 3 year contract was required at the new address and told me I could be released after 1 year since they "understand people sometimes move after their first year lease is up." I signed the 3 year contract even though I did not see that in writing, so it's my own fault that I trusted them. I moved after 1 year and called them to cancel. I had to pay about $760 for the final bill. Right after I told the woman it was not personal but I would never do business with them again, she asked me if I would like to sign up with them at the new address!

ADT is not perfect but if you speak to the right person they will solve your problem rather quickly.  

For rebates Deals Specials and or billing and technical problem I use this number normally a supervisor will help you 1888-720-5982 mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all. I use this number for additional credit and tech issues.

All these people claiming to work for ADT are frauds. They are just customers who are upset with ADT and are trying to make ADT look bad. This whole site is a joe becasue you can post comments without even having an account. My experience is that most of the people complaining are just expecting something for free or are not smart enough to use an alarm system anyway.

Read the contract. Can't stress that enough. We are in the business of making money, if you don't like us after our sweet talking than that's on you. I love ADT, I lie for a living and make money doing it lol.

As you can see from the person below who works for ADT in the FL 800# department, that gives you ALL the answers you need right there. Thanks 800# for making my life a living H** with ADT along with it's corupt management.

I too worked for ADT for 5 years after getting out from under one of the most corrupt corporations in North America. I had to train myself, I had to deal with customers complaining ALL the time about how rude the 800# is, their pricing just simply got out of hand. When the economy got worse, ADT raised their prices lol. My manager would tell me (and keep in mind, I worked for ADT corportate) to tell them whatever it took to get the sale. This included, if the customer asked how long the contract was to just say one year. When they would ask why the contract says 3 years, I was told to tell them that if they wanted out to call me and I could get them out. Ofcourse that never worked. Every rep was to give a 3 day right to cancel form to the customer, ALL the reps were told to NEVER give this to them and to throw it away. A lot of reps would not fill in the monthly monitoring amount until they left the house and it usually would be 3 times what they were told because the reps make a lot of money on the amount they charge you monthly. Everyone always says that you should read the contract. When you have someone in front of you from a reputable company (so they seem) you have no doubt but to trust them because we all want to believe that most people are good and have good intentions. Sorry to all the people I lied to.

lied about 1year contract i think they should be takrn to court its companies like this that make our world a sad place to live

I work for adt security..national sales center in jax fl...i deal with customers calling in all the time becuase i am the first touch when a customer calls in too us...people always complain becuase we charged them to much or i did not know there was a contract...blah blah...do your research, read your papers and you would have not been suprised...yes we are expensive i totally agree...but you touched ink to paper and signed...not our problem//

this company is made up of liers and when yuo refuse to pay because they arent holding up there end they try to take you to court.Well bring it on.I was suposed to get a 1 year contract it turns out it 3 i was suposed to get a commercial system to cover my whole shop and wharehouse and they lied I only got a residencial system that didnt cover the whole shop and none at all in the wharehouse.when i called to talk to someone about it they refused to return my calls and would not speak to me the only response I was able to get out of them was when i refused to pay them after 3 months now im getting threats from a collection agency.I will not pay this period I dont owe it.

I signed the 2 year contract, but they told me I couldn't quit when I tried to after the two years. They said they were going to pull my whole system out. My sales person, originally gave me a paper confirming that they would not take my system out after the two years. (I will note it came out only after I mentioned my father was an attorney and that is why I was reading their contract so carefully). I don't think it is typical to get this sheet. In the end I told them they could sue me if they wanted to take the system out, but I did not authorize them to come on my property (advice from my father). After that they left me alone. I would suggest not ever using ADT and if you have issues make an official complaint with the Better Business Bureau.