ADT Security lied to secure contract

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Home » Consumer Reviews » OTHER » ADT Security lied to secure contract

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ADT Security lied to secure contract

Apr 22, 2008

ADT complaint

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Joseph Morte at ADT in the Pleasanton CA office told us we were signing up for a month-to-month contract which could be cancelled at anytime. "Nothing to lose" Joe said. In a classic bait-and-swith he put us on a 2 year contract that has a $500 early termination fee. We've spent almost 6 months trying to resolve our problem with ADT and every manager tells us the same thing "nothing we can do". Google "ADT lied", we are not alone. ADT protects your home while stealing from your wallet. Sorry, but I cannot recommend ADT Security.

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Comments (4)

1. Written by Brian, on 04-06-2008 20:31

I am faceing this too. I was also told that I could cancell at any time. I just got offf the phone with them and got The "Sorry there's nothing we can do " line also. Come to find out they signed me up for three years. Also I was told that my range of motion was alot bigger than it is. But since "I believed the manager and not the tech , it's my fault" I m sooooo livid. The guy kept turning things around on me as if I was the liar.. But they told me that I will have to pay the $40.00 a mo.X's 3 years to cancell. WTF!!!!!

. I dont get it how comapnies can be so distorted. I will for surely write a formal complaint to the FTC and BBB. Thanks for the info

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2. Written by D.R, on 30-05-2008 17:42

we run a computer company, our place was robbed twice and both times, the alarm didnt go off, we complained to ADT and they send a technician who said everything is working when we questioned as to why didnt the alarm go off during the robbery he couldn't give us a straight answer, thus we finally informed them we are cancelling the services which they agreed. But they sent us an invoice stating that we owe them US$ 1500.00 (for two months services and early termination fee). When we contacted their account services we were said the contract for five years. We said we didnt sign a contract for five years and the contract was only for an year stated by their salesman. We are going to pursue legal action against the company. Those interested please write to this column we would take a collective action.

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3. Written by Roy Denish, on 30-05-2008 17:36

A rogue company.

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4. Written by What all consumers should do.., on 24-04-2008 13:01

If anyone has a complaint about ADT security or any other business, be sure the file formal complaints with the FTC (Federal Trade Comission) at ftc.gov and also with the BBB (Better Business Bureau). By doing this the pattern of abuse is recorded and ultimately the company will be investigated by the authorities and held accountable for laws they might be breaking.

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