I paid an additional $149 to add a box that would monitor my house via my cell phone. Two months later it quit working, they never attempted to fix it after numerous phone calls, and charged me for the cancellation fee of almost $400. I have nothing to show for my $550 charge since January. They won't call back! I am a teacher and cannot call until I arrive at my home. They say they will call within 24 to 48 hours and have made no attempt to get back in touch with me or repair my service. A service many came out May 12 and said he couldn't fix it. 12975b7
 Comments (3) |
| 1. Written by So... on April 25, 2012 from kansas city, kansas, US You canceled your contract, which cost you $400. You also expect them to fix a issue with the cellular backup over the phone? Adt is there 24/7, what prevents you from calling when you're home or your days off? And as they no longer monitor you, why do they need to come fix the cell backup? You canceled! |
| 2. Written by Eric on February 7, 2012 from los angeles, california, US I too was ripped off! Just found out that ADT can charge whatever the *** they want after the first year for the monitoring fee, and since the contract locks us in for 3 years unless we pay that huge termination fee, we are screwed! My monthly monitoring fee was $39.99 the first year, then went up to $42.19. Strange amount, but is above a 5% increase. Definitely not adjusted to the CPI index, or anything having to do with the economy. This was just ADT's own way of bumping up their profits and since I'm on auto payment they probably thought I wouldn't notice. I can't believe that this is legal. I am definitely filing a complaint with the BBB which probably won't do anything, but whatever... |
| 3. Written by Adt-nformer on July 24, 2011 from washington, district of columbia, US If the GS-3060 cellguard doesn't work there is another unit that should work and that would be the TG-4 unit. Also remember you have the 6 months back-up if ADT sold you a bag of beans they will refund your money, you need to show in good faith that you are allowing the service access to fix your security system. Where is your rep? |
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