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Home  »  Consumer Reviews  »  SERVICE  »  ADT has worst customer service ever!
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ADT has worst customer service ever!
Mar 28, 2008
ADT complaint by Sandimay2000
Had ADT system installed in February of 2006. Installer was rude. Company began debiting my account for random amounts over the next 5 months. By month 6, they finally had it figured out...after hours of dealing with brain-dead representatives. After another year, we contacted ADT to install a delay in back door. Was first told of a high charge just to have someone look at it and that MAYBE they could install it. Then we were told they wouldn't even come as far as Waxahachie (but they came to install it!). At the end of our 2-year contract, we gave our 30-day notice. They cancelled our account prematurely and charged us the $200 cancellation fee plus a prior month that we had already paid for. After at least 3 more incorrect invoices and no less than 7 calls to (braindead) reps, they finally sent us the correct bill. We paid it, but they still turned us over to a collection agency. They have called twice and sent a letter, even though we contacted ADT again and they ASSURED us they would take care of it. Should have paid the $200 2 years ago and cancelled!

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