ADT has NO SERVICE DEPT

Mar 20, 2008

ADT complaint by Hrojas

My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birthdate, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon. When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable). When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions. Please do not get ADT service, as it is nonexistent.

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