ADT Complaints and Reviews

Had an experience with ADT?   Submit review ›
ADT
Main address: One Town Center Road 33486 Boca Raton FL
1-888-ADT-ASAP, ,
  • 331+4 mobile complaints
  • $200K claimed losses
  • $597 average
  • Show More
Had an experience with ADT?
Submit review › Submit review ›

  • Jul 29
  • Home Security
  • System Update
  • 1
  • 25

I have a 3 yr contract with these bozo's In may someone set an apt with me to "update" the system to accommodate 3G wireless service. I took off work and he was a no call no show after about 3 hours past the apt time still no response or call from them. About 3 weeks ago I rec'd a call from a tech service person telling me he noticed that the "update" was scheduled in May was not completed and... Read more

Was this review helpful? 0 1

  • Jul 28
  • Home Security
  • Terrytown, Louisiana
  • Monitoring Service
  • 30

I have an alarm system that I purchased. Not from ADT I had it several years. I guess there is a thing that alarm companies do that they sell all there accounts out . ADT bought out the company I was using. I was monitored by them for approximately 10 years. I stopped using them because they priced me out of a reasonable rate for monitoring. I stopped monitoring services all together . Recently I... Read more

Was this review helpful? 1 0

  • Jul 20
  • Home Security
  • Sales Pressure
  • 1
  • 67

I called ADT about a quote for our home, and they explained the equipment they would install and the price. Then the technician arrived for our scheduled appointment, who evaluated the home's needs, and he was eventually and unexpectedly joined by a 2nd ADT person. Then they informed me that instead of the modest equipment charge I had agreed to on the phone, the cost would be close to $900 for... Read more

Was this review helpful? 0 0

  • Jul 18
  • Home Security
  • Adt Security System
  • 1
  • 73

Recently my home was broken into, my ADT security system functioned exactly as it should. Glass break sensor and motion detector both set off the alarm. ADT called our home and left a voice message on our answering machine and that was all. They did not contact the local police department or 911, they did not attempt to contact our additional emergency numbers. All they did was leave a message on... Read more

Was this review helpful? 3 1

  • Jul 17
  • Home Security
  • Indianapolis, Indiana
  • Alarm Battery Replacement
  • 30

WE HAD AN ALARM FOR YRS AND WHEN THE BATTERY BEEEEEEPS THEY REFUSE TO PUT ONE IN BECAUSE MY CONTRACT WAS NOT CURRENT. THEY WILL REPLACE THE BATTERY IF I SIGN A CONTRACT. NO CONTRACT NO SERVICE. SENIOR PEOPLE LIKE ME ARE NOT ACCEPTED BY ADT .WHEN I HAD A DRIVE BY I HAD NO CONTRACT THEY DID NOT RESPONSE.. ADT DO NOT SERVICE SENIORS.THE HANDICAPPED AND WHEN MY ALARM GOES OFF THEY REFUSE TO ANSWER... Read more

Was this review helpful? 0 2

  • Jul 15
  • Home Security
  • Positive Experience
  • 3
  • 52

I've had ADT in five homes I have owned since 1998...two in Missouri, two in Mississippi, and our present one in Florida. I've had nothing but good experiences with this company. Bottom line, out of millions of customers....a few are going to have bad experiences. The majority of these are probably the Authorized Dealers, who are held to a less strict standard than corporate ADT. They have always... Read more

Was this review helpful? 1 0

  • Jul 15
  • Home Security
  • Redding, California
  • Overcharged Service
  • 1
  • 43

We received a flier in the mail promising the world. We bought it hook, line, and sinker! Charged over and over from our credit card and still no service! Long story short, we were sold on the flier, promised the world to us on the phone, when the world was not delivered, they tried to buy us out with $200 in gift cards. The "manager" Sam was rude to us on the phone - played us hook line and... Read more

Was this review helpful? 0 0

  • Jul 14
  • Media
  • Union, Kentucky
  • Horrible Service
  • 1
  • 45

In early June I discovered that the ADT alarm system was not detecting doors being opened at several entry points in our home, even when the system was armed. I called ADT and was told it would be nearly three weeks before they could get a technician to our home to identify and repair the problems. I explained that being without a working home security system for that long was unacceptable, and... Read more

Was this review helpful? 0 0

  • Jul 12
  • Media
  • Canoga Park, California
  • Property Damage Repair
  • 1
  • 15

I fell into a hardship where I fell behind in paying by 1 month. They disconnected the service and told me if I paid the full amount they would restore service. I did so and called back. They then proceed to tell me I need a cellular upgrade which was $200 or I could renew my contract for 18 months and they would waive this. I spoke with 2 supervisors who put me on hold and never returned to the... Read more

Was this review helpful? 0 0

  • Jul 10
  • Home Security
  • Houston, Texas
  • Privacy Violation
  • 29

I left ADT after completing the 3 year contract. The contract was in my step dad's name and I was leasing a house my parents owned. ADT would call my cell if the alarm was triggered or for any other customer service needs. I completed the contract in October of 2013, and now I am getting calls from various alarm companies asking for my step dad. The only way his name is associated with my phone... Read more

Was this review helpful? 0 0
 
×
You are reading about ADT.
Filing a new complaint about
×