ADT Complaints and Reviews

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ADT
Main address: One Town Center Road 33486 Boca Raton FL
1-888-ADT-ASAP, ,
  • 373+5 mobile complaints
  • $230K claimed losses
  • $600 average
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  • 2 days ago
  • Home Security
  • Brandon, Florida
  • Privacy Policy
  • 16

They pulled the same s*** on me promised and assured me she was not pulling my credit only needed my DOB to lock me in their system. Well I sent an email stating I would not be interested in obtaining services. I just checked my credit and now I see where she ran my credit WTF !? Is this legal ? Can they run your credit without permission ? Do I have any recourse ? They should be held accountable... Read more

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  • 2 days ago
  • Home Security
  • Alarm Security Service
  • 14

My husband is retired Military(25yrs). Our bank USAA told us when we retired we could receive a discount from ADT. That was BS! The lady across the street was paying the same as we were. I had our Attorney look at the contract a company called Protect Our Home sent to us. The Contract was a bit "hinky" therefore he said run this through your shredder! Protect Our Home had our alarm turned off... Read more

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  • Nov 21
  • Home Security
  • Fort Worth, Texas
  • Monitoring System
  • 31

BEWARE! I switched from ADT to another monitoring company. When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6... Read more

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  • Nov 20
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 1
  • 1
  • 31

My family has been using ADT for many years. I got an alarm system in my apartment. It had some problems recently and when I called to figure out what's going on I was informed that my system hasn't been communicating with a cell tower in at least a year - meaning, it can make sound but is not connected to anything, and no one would ever call or come. Apparently there was already a work order... Read more

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  • Nov 08
  • Home Security
  • Coral Springs, Florida
  • Home Security System
  • 1
  • 1
  • 96

I had an ADT system installed recently. Sensors failed within hours. To get service, you cannot call the local installer, but service centers. They try to tell you how to disarm the sensors failing, then schedule a tech. Disarming didn't work, so I can't arm the system. I called back. Different way to disarm the sensors. Didn't work. They hung up. Called back. Put me on hold, then hung... Read more

Was this review helpful? 4 1

     

  • Nov 02
  • Home Security
  • Boynton Beach, Florida
  • Monitoring System
  • 85

I have ADT just because my HOA was already with them when we bought our house 1 year ago. So the HOA pays for the monitoting system but we have nothing elae. I paid the set up fee to activate the system when we moved in. Now the system is malfuntioning and i have to pay again for having it reviewed .... All we have is a worthless monitoring system with ADT. After several times the alarm went off... Read more

Was this review helpful? 2 0

     

  • Oct 31
  • Home Security
  • Ajax, Ontario
  • Wireless Sensor
  • 1
  • 1
  • 56

Hi All, 4-5 weeks ago my back door wireless sensor failed. it took 2 weeks for technician to come out. He said we needed to move something and ordered a part. Keeping in mind we already been with ADT 2 years and nothing happened before. So i waited 2 more weeks for another tech to come out so say something different. Changed the sensor and leave. At night the alarm goes into alert mode..... Had... Read more

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  • Oct 31
  • Home Security
  • Refund Policy
  • 1
  • 1
  • 52

Adt has very poor customer service, they allowed a past due balance for three months, now I have spoken to them on several occasions but not once did they mention this past due balance until I made a request for a refund after suspending the service due to moving. So, my empty apartment in one state was protected while my checking got charged every five days over draft charges for twenty eight... Read more

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  • Oct 27
  • Home Security
  • Greenwell Springs, Louisiana
  • Alarm System
  • 3
  • 3
  • 171

The system was installed in January 2014, failed in March 2014. I phoned them repeatedly, waited 2 weeks each time for inspection. Each time they found nothing wrong despite the burned electrical strip which they placed on top of my gas furnace near a gas hot water heater. I reported them to the Fire Marshal in the State of Louisiana. Fortunately, I discovered it before there was an explosion.... Read more

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  • Oct 22
  • Home Security
  • Unsafe Security System
  • 1
  • 1
  • 93

They do not protect your home or have your best interest in mind. Our lines were cut on our ADT system and no one called us to check to see if everything was ok. A week went by with no response from ADT. How safe are you if someone can disconnect your system and ADT doesn't respond. When I called ADT to cancel, I spoke with 5 different people and not one asked me anything about our system or... Read more

Was this review helpful? 3 0

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