ADT Complaints and Reviews

Had an experience with ADT?   Submit review ›
ADT
Main address: One Town Center Road 33486 Boca Raton FL
1-888-ADT-ASAP, ,
  • 363+5 mobile complaints
  • $210K claimed losses
  • $582 average
Had an experience with ADT?
Submit review › Submit review ›

     

  • Oct 17
  • Home Security
  • Service Termination Fee
  • 2
  • 2
  • 29

Do not upgrade your service! ADT convinced me to upgrade to Pulse then charged me for a early termination fee of my old service! The service technician was an hour late and he didn't test my code which I found out later when I almost set off the alam trying to turn it off (luckily my husband's FOB worked). The camera they provide needs to be plugged into a wall so it's limited on where you can... Read more

Was this review helpful? 1 0

     

  • Oct 13
  • Home Security
  • Orlando, Florida
  • Fire Monitoring
  • 88

As a former employee, I called ADT clients. Many had bought burglar/fire alarms from ADT Dealers. (After a year, service goes over to corporate, but ADT CORP handles monitoring.) I was surprised to see very low premiums on some clients - $23.99-$32.95/mo. So I called the corp office to see what services they were paying for. To my horror, I began to realize that MOST OF THESE CLIENTS DID NOT... Read more

Was this review helpful? 2 0

     

  • Oct 06
  • Home Security
  • Houston, Texas
  • Security System Rebate
  • 3
  • 3
  • 84

I bought an ADT system in March, going with their regular price package (instead of a discounted USAA one) because of a $300 rebate. After the package was installed in April, I tried to claim the rebate, but it wasn't in their system. I called my ADT rep, who wrote me in an email that the rebate does not expire, and they were working on the rebate for me. I check in every 3 weeks from April -... Read more

Was this review helpful? 1 0

     

  • Oct 04
  • Home Security
  • Security System Installation
  • 42

I moved to Texas and dealing with ADT here has been s complete nightmare. I am so sorry for doing business with this company. The charged me twice for installation and kept getting the run around on the refund. I hate to dispute thru my bank. Scheduled a repair and no one showed up or called. Called the corporate complaint office and it was a joke. Do not use ADT. The are horrible and a criminal... Read more

Was this review helpful? 2 0

     

  • Oct 03
  • Home Security
  • Pleasanton, California
  • Adt Security Product
  • 46

10-03-2014-Here I am waiting for service from a technician because my fire alarm continues to go off at all hours of the day and night. I have called them 5 or 6 times to try to come to some resolution over the phone or tell me how I can fix the problem but nothing happened. I threatened to cancel and they said they can send someone out. There would be a 4 hour window, and he I chose 8:AM to... Read more

Was this review helpful? 1 0

     

  • Oct 01
  • Home Security
  • Security Services
  • 1
  • 1
  • 44

This is the third time in a row our alarm system gave a low battery signal at around 3am. Yesterday I spent more than two hours on the phone to try to arrange an appointment to fix it, which should be totally free under my maintenance plan. At the end, I gave up. It has been at least ten times before when we have to check our coverage under maintenance plan, every single time, the rep promises... Read more

Was this review helpful? 0 0

     

  • Sep 28
  • Home Security
  • Bellevue, Washington
  • Home Security Payment Debt
  • 1
  • 1
  • 44

These F n Bastards shut my home security service off claiming non payment. ADT is so *** because they are even authorized to debt the monthly payment from bank. $39.99 but failed to do so actually their not consistent in doing so or do they deduct the correct dollar amount. I've sent certified letters they ignore them i called they hung up on me. Therefore i would send a payment onlline ...ADT... Read more

Was this review helpful? 2 0

     

  • Sep 26
  • Home Security
  • Protect Your Home
  • 1
  • 1
  • 46

I purchase Protect Your Home ADT security system on Saturday and it was installed that same day. My alarm senor kept going off that night without any interference with the system. I called ADT and they said they would put in a work order. I did not receive a call until Tuesday and they schedule the appointment for Friday. The new system went off five times Thursday night and I called ADT each... Read more

Was this review helpful? 2 0

     

  • Sep 24
  • Home Security
  • Cypress, Texas
  • Company Policies
  • 1
  • 1
  • 102

Until yesterday, I had no problem with ADT. That was yesterday. An ADT rep called and said there was a problem with my contract. I reassured them that it had been transferred and we still paid ADT every month. The kind rep told me that yes, she saw it was transferred and told me "to disregard this call". Today, they were speaking a different tune. Thelma, employee #13180 at Protect your... Read more

Was this review helpful? 2 0

     

  • Sep 22
  • Appliances and Electronics
  • Battery Replace
  • 36

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail was ready to upgradeto cameras)They claim policey is to send battery directly to home. Given an option to buy it myself, so i was sent on a wild goosechase to buy batteries at adresses they gave. Finally, after calling repeatedly, i reached someone who cared to keep me as a... Read more

Was this review helpful? 1 0

More results for "adt"

Tag Results

Company Results

 
×
You are reading about ADT.
Filing a new complaint about
×