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  • Customers like
    • Technician service2
    • Installer2
    • Technicians1
  • Customers don't like
    • Customer service17
    • Lack of ethics12
    • Misleading representatives6

  • 1 day ago
  • Home Security
  • Sturgis, South Dakota
  • 2
  • REVIEW RATING 3/5

Very dishonest, can't stand the heat when challenged about there shaded business practice, overcharging for services. When starting or stopping service be very careful about there squeeze! You will find a different offer and promises from different agents. Bad outfit to do business with! My service lasted one week.Thats all it took for me to find out what then were about.If you do have a... Read more

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  • 1 day ago
  • Other
  • Sugar Land, Texas
  • 2
  • REVIEW RATING 4/5

ADT Security is another large company trying to take advantage of customers. I have used ADT in Chicago, Houston and Miami, and my most recent experience is just absurd. We were leaving in Sugar Land (2019 Canyon Crest Dr, Sugar Land, Texas 77479) and we purchase a house in Katy Texas, unfortunately the developer were we bought has a contract with another company (entouch) and we can’t use... Read more

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  • Jul 29
  • Home Security
  • Knoxville, Tennessee
  • Adt Billing
  • 14
  • REVIEW RATING 5/5

1 difficult to get the rebate after purchse 2 I moved and called to find out of this voided the contract, etc. I wasn't sure if i would sell my old home or rent it out at that time. Later I discovered my contract had been canceled at MY request. huh? I let them know and they argued with me that I planned to sell therefore chose to pay the remainder of the contract. I said no, I'm renting it... Read more

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  • Jul 29
  • Advertisements and Cons
  • Fort Lauderdale, Florida
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

I contracted with ADT for a period of their required priod period, I aske4d the rep at the time what if I had to move they said the new people would continue the contract or I could take it with me. I moved and requested moving the balance of the contract, they said I had to sign a new three year contract in additional to the balance of of the previous contract, they did not explain that to me... Read more

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  • Jul 27
  • Home Security
  • Louisville, Georgia
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Terrible experience wanted to put new windows into home called ADT got a sales pitch proximately four weeks before windows to be put in all they wanted to do was charged us money for everything call to speak to somebody when we receive the bill for August felt we should be or a credit for the month of July since we did not have the service it was explained that in their contract there is a 30 day... Read more

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  • From mobile
  • Adt
  • Jul 19
  • by anonymous
  • #668458

Adt 2 way voice via pulse quick connect system is worthless ,alarm set off intentionally to test 2 way . The monitoring center claims the call fails each time. Why do they use a recorded message to inform u that ur alarm went off but since code was entered police willvnot be dispatched,no live response Add comment

  • From mobile
  • Adt
  • Jul 18
  • by anonymous
  • #667979

I have attempted to cancel my service several times and they continue to bill my account. When you call them to cancel they are not capable of providing any evidence that the account was cancelled except their "word." This way they bill for another month, you call to cancel again and this process repeats and repeats. It is a horrible company to do business with. Add comment

  • Jul 16
  • Home Security
  • Dartmouth, Massachusetts
  • Adt Security System
  • 2
  • 2
  • 35
  • REVIEW RATING 4/5

i have waited 6hours for a serviceman ! I then called and waited 28 minutes to get cut of. I have now waited 41 minutes and still hearing how I can pay my bill. This is ridiculous. I have never encountered such poor service in my life. I can't even get anyone to rip out the system. I have never been so frustrated or disappointed with a company. i spoke with one "supervise r" and he told me that... Read more

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  • Jul 12
  • Home Security
  • Adt Security System
  • 39
  • REVIEW RATING 4/5

When an alarm goes off ADT calls your home and then your contacts. Police are likely to be called for false alarms if your contacts due not answer 800 calls. The police might bill you for false alarms. ADT caller ID is an 800 number. I have complained to ADT. My Home Owners Association uses ADT for all of the homes in the community. When the contract is up I and many others will be looking for an... Read more

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  • Jul 08
  • Television/ Radio
  • Valparaiso, Indiana
  • Adt Commercial
  • 17
  • REVIEW RATING 4/5

You seriously need to change your advertising on the Chicago land Channel 2 CBS it is very annoying to hear Mike ? Speak about ADT on this very old commercial advertisement. As much money ADT is making, I'm sure that you could afford to create a new commercial advertisement on the Chicago land Channel 2 CBS * PLEASE! A faithful wàtcher of the CBS Channel 2 morning news, thank you very much. ... Read more

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