ADT Complaints and Reviews

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ADT
Main address: One Town Center Road 33486 Boca Raton FL
1-888-ADT-ASAP, ,
  • 338+5 mobile complaints
  • $210K claimed losses
  • $596 average
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  • 1 day ago
  • Home Security
  • Scam
  • 17

I had a sales rep seek me out after purchasing my home saying he was referred by my Realtor. He called me 4 times a day every day. I finally answered and he sold me a complete out right bogus deal. I had an appointment for a tech to come out while I waited for the window and after the window wasn't going to come "ran out of equipment" had to reschedule for the next week. The Tech shows up and... Read more

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  • 1 day ago
  • Home Security
  • Goose Creek, South Carolina
  • Home Security Alarm System
  • 6

Greg Moore, company for ADT who dies installation. Installer used 20 year old power supply with new equipment. Power supply burned out and fried electrical outlet, system ran for 32 hours on battery then died, didn't have cameras for pool area, supposed to come back and install later, never did that either. Have been trying for 5 months to get resolved. Called ADT billing repeatedly for help,... Read more

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  • 1 day ago
  • Home Security
  • Service Update
  • 1
  • 5

I called to schedule a service update as per ADT's mailer. I had to call 3 times (and was put on hold) to schedule the appointment which was subsequently cancelled because they didn't have anyone in the area (technician called out sick) I rescheduled only to have an ADT rep tell me that the technician was at my home but no one answered the door (a lie)! Once again I rescheduled and this time ADT... Read more

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  • Aug 15
  • Home Security
  • Cancelled Service Billing
  • 1
  • 34

Our contract expired at least 4 years ago In January I lost my job. I called to cancel service and was told everything was canceled. In March my wife called to again cancel service after bills keep coming. Just today she called and were told they have no record of any of these calls and we have been placed for collections. ADT is a scam. They tell you calls are documented and recorded until you... Read more

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  • Aug 15
  • Home Security
  • Brea, California
  • Alarm System
  • 12
1 of 2

See attached letter. Local ADT rep did not reply. They did not contact installer also as involved party, to resolve this problem. Now ADT keeps charging us monthly for a non-operable system. Alarm system not properly connected to phone line. ADT should not even charge for "monitoring". Old charges should be reversed & new charges stopped. ADT should ask local installer to correct... Read more

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  • Aug 13
  • Home Security
  • Service Overcharge
  • 30

I have similar issues today . Adt claims I need to obtain a new contract with them in order to turn services back on from a one time billing lapse. Currently I am up to date on payment and my contract term is almost up ($571 left). I have no services currently but I am being charged until end of agreement anyways . They keep transferring me around with no resolution. Once I stated this is illegal... Read more

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  • Aug 13
  • Home Security
  • Cold Spring Harbor, New York
  • Security Alarm Contract
  • 1
  • 23

Contracted with Brinks in 2009 for alarm system. Fulfilled my three years of monitoring service . ADT took over . After I terminated their service they billed my credit card and when I disputed it they somehow disabled my entire system a week later. I called and they claimed they didn't have copies of the contract I signed with Brinks. Very convenient. I am going to file compliant with State... Read more

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  • From mobile
  • ADT
  • Aug 06
  • by anonymous
  • #519020

Refund refused.unable to talk to supervisor Add comment

  • Jul 29
  • Home Security
  • System Update
  • 2
  • 114

I have a 3 yr contract with these bozo's In may someone set an apt with me to "update" the system to accommodate 3G wireless service. I took off work and he was a no call no show after about 3 hours past the apt time still no response or call from them. About 3 weeks ago I rec'd a call from a tech service person telling me he noticed that the "update" was scheduled in May was not completed and... Read more

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  • Jul 28
  • Home Security
  • Terrytown, Louisiana
  • Monitoring Service
  • 88

I have an alarm system that I purchased. Not from ADT I had it several years. I guess there is a thing that alarm companies do that they sell all there accounts out . ADT bought out the company I was using. I was monitored by them for approximately 10 years. I stopped using them because they priced me out of a reasonable rate for monitoring. I stopped monitoring services all together . Recently I... Read more

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