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  • Customers like
    • Technician service2
    • Installer2
    • Technicians1
  • Customers don't like
    • Customer service19
    • Lack of ethics13
    • Misleading representatives6

  • 16 hours ago
  • Home Security
  • Salem, Oregon
  • Unknown
  • 1

I would never use ADT again. We had it set up for our business after a break-in and theft of materials. The monitors never quite worked right to we had to disable 2 of the motion sensors just to keep the system on. Despite multiple phone calls they never came out and properly fixed it; they just kept saying we don't know why it's doing that and instructed me to disable the sensors. The alarm... Read more

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  • 1 day ago
  • Home Security
  • Peabody, Massachusetts
  • Security Alarm System
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

I just got a call from ADT trying to cancel the install of the video security today. I am honestly not sure what is going on but every time I try to get this (or anything else with ADT) going something is getting in the way. Not only is this very frustrating since I originally tried to get this started on June 18th (with a bad order) but the time off from work to be home is costing me money. ... Read more

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  • 1 day ago
  • Home Security
  • South San Francisco, California
  • Business Security
  • 2
  • 2
  • 8
  • REVIEW RATING 5/5

I engaged with ADT in April of 2015 to get an alarm installed for my business. I trusted ADT because we have an alarm at our house with them for a couple years and their advertisements make claims of being protected when you are away! When the initial installation was completed the tech person who arrived was very rude and condescending to me as though he did not wan t install the alarm. I... Read more

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  • Aug 25
  • Home Security
  • Reynoldsburg, Ohio
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

ON THE 5TH OF THIS MONTH I HAD GIVEN $110.00 TO INSTALL A SECURITY SYSTEM FROM ADT. ON THE 6TH; I STARTED CALLING THEM TO MOVE THEIR 8" BOX. THEY MADE (3) APPTS. AND NEVER SHOWED UP FOR NONE OF THEM! THEY JUST SAID THAT THEY ARE NOT MOVING THE BOX. THEY PUT IT IN THE BED ROOM & IT LIGHTS UP THE ROOM LIKE A BEACON IS IN THERE. THEY SAID I HAVE A CONTRACT & I WILL OWE $1300.00 IF I... Read more

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  • Aug 24
  • Home Security
  • South Bend, Indiana
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

ADT is the shadiest home security company there is. There independent sales reps trick people into signing contracts without disclosing ANYTHING to the consumer. I was a victim of this unethical practice and to top it off, i have had nothing but trouble from their useless service. Their faulty equioment has caused false alarms and police co.ing to my home and guess what? I get charged every... Read more

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  • Aug 24
  • Home Security
  • Boulder, Colorado
  • Adt Pulse
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

Terrible service all the way around. You will get less than you pay for… I can't get them to fix my problems no matter how often I call. Getting them to call me back is impossible. They sold me one thing and refuse to make it work or even revert me back to the original working state. I need to now spend more time dealing with this nonsense because they have me in a contract. Do not pay for... Read more

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  • Aug 24
  • Home Security
  • Boca Raton, Florida
  • Alarm
  • 18
  • REVIEW RATING 4/5

I just had the exact same issue. I called 45 days prior, was told I have to call exactly at 30 days prior, I have been with them for over 6 years. thirty days prior, I called and they said they would cancel the account. I moved my business and then got a bill, I called and they said the only way to cancel is by emailing a cancellation letter to a special email. I completed this. One week later... Read more

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  • Aug 21
  • Home Security
  • Pacoima, California
  • 24
  • REVIEW RATING 3/5

They don't even care about safety and courtesy in the neighborhood. The driver just laughed when approached. His backup beeper sounded like a super loud smoke alarm a block away. Not like a typical such backup alarm on even much larger vehicles. I called the 800 number on his bumper sticker, and later I found out a neighbor did the same thing. He was parked on a corner where if you swing wide to... Read more

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  • Aug 21
  • Home Security
  • Humble, Texas
  • Adt Home Security System
  • 11
  • REVIEW RATING 4/5

DON'T CONSIDER THEM IF YOU EXPECT CUSTOMER SERVICE VIA A SERVICE CALL. I just finished my 2nd four (4) hour window of waiting for a technician. I called midway through the first window of appointment and after scheduling was checked by dispatcher I assume, was assured they were coming. DID NOT SHOW UP. They called AFTER the 4 hours saying they can't make it and reschedule for following week.... Read more

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  • Aug 21
  • Home Security
  • Chicago, Illinois
  • Adt Security System
  • 10
  • REVIEW RATING 4/5

It's funny that I have paid ADT thousands of dollars over the last 10 years only to find that when I really need them, I need to wait minutes before someone calls. Today, I accidentally set off my instant alarm. I received a text message in 60 seconds, and then I received a phone call in a little over 3 minutes. What the ***? THREE MINUTES? I am paying for a security system. I called customer... Read more

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