1.5
  • Installer Guy1 votes
  • customer service6 votes
  • Lack of ethics3 votes
  • Failed installation1 votes
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  • Dec 05
  • Home Security
  • Halethorpe, Maryland
  • Sales Agent
  • 29
  • REVIEW RATING 4/5

Will not stop contacting me to sell their products. I finally got off the phone list; I was getting multiple calls per week and had to make multiple requests to be removed. I still haven't been able to stop getting mail from them. The last time I called and asked to be removed, the agent was rude, asking repeatedly for me to spell the name of my street, as though he was unable to spell it, even... Read more

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  • Dec 04
  • Home Security
  • Spring Lake, North Carolina
  • Installation Services
  • 1
  • 1
  • 110
  • REVIEW RATING 4/5

For starters, I called ADT sales and was agreed to basic service not the pulse so I paid over the phone the 100.00 installation fee with the understanding that my monthly bill would be around 44.00 since I don't have lane line and will be using cellular. The sales agent told me the tech can come the next day and plan for around 2 hours. I thought this was pretty good, in addition to getting a... Read more

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  • Dec 03
  • Home Security
  • Richmond, Texas
  • Pulse System
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

By default we had ADT. ADT bought out our previous company. Due to issues with a neighbor we contacted ADT to install pulse in our home. The salesman came out and never bothered to check the speed of our internet so long story short, after some of the work was done, we can't use pulse. Not only this I was told the service guy would be at my home at 8 and it was an 8 hour job. He arrived after 1... Read more

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  • Nov 24
  • Home Security
  • Brandon, Florida
  • Privacy Policy
  • 82
  • REVIEW RATING 4/5

They pulled the same s*** on me promised and assured me she was not pulling my credit only needed my DOB to lock me in their system. Well I sent an email stating I would not be interested in obtaining services. I just checked my credit and now I see where she ran my credit WTF !? Is this legal ? Can they run your credit without permission ? Do I have any recourse ? They should be held accountable... Read more

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  • Nov 24
  • Home Security
  • Alarm Security Service
  • 81
  • REVIEW RATING 4/5

My husband is retired Military(25yrs). Our bank USAA told us when we retired we could receive a discount from ADT. That was BS! The lady across the street was paying the same as we were. I had our Attorney look at the contract a company called Protect Our Home sent to us. The Contract was a bit "hinky" therefore he said run this through your shredder! Protect Our Home had our alarm turned off... Read more

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  • Nov 21
  • Home Security
  • Fort Worth, Texas
  • Monitoring System
  • 84
  • REVIEW RATING 4/5

BEWARE! I switched from ADT to another monitoring company. When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6... Read more

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  • Nov 20
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

My family has been using ADT for many years. I got an alarm system in my apartment. It had some problems recently and when I called to figure out what's going on I was informed that my system hasn't been communicating with a cell tower in at least a year - meaning, it can make sound but is not connected to anything, and no one would ever call or come. Apparently there was already a work order... Read more

Was this review helpful? 1 0

  • Nov 08
  • Home Security
  • Coral Springs, Florida
  • Home Security System
  • 1
  • 1
  • 133
  • REVIEW RATING 5/5

I had an ADT system installed recently. Sensors failed within hours. To get service, you cannot call the local installer, but service centers. They try to tell you how to disarm the sensors failing, then schedule a tech. Disarming didn't work, so I can't arm the system. I called back. Different way to disarm the sensors. Didn't work. They hung up. Called back. Put me on hold, then hung... Read more

Was this review helpful? 4 1

  • Nov 02
  • Home Security
  • Boynton Beach, Florida
  • Monitoring System
  • 109
  • REVIEW RATING 4/5

I have ADT just because my HOA was already with them when we bought our house 1 year ago. So the HOA pays for the monitoting system but we have nothing elae. I paid the set up fee to activate the system when we moved in. Now the system is malfuntioning and i have to pay again for having it reviewed .... All we have is a worthless monitoring system with ADT. After several times the alarm went off... Read more

Was this review helpful? 2 0

  • Oct 31
  • Home Security
  • Ajax, Ontario
  • Wireless Sensor
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

Hi All, 4-5 weeks ago my back door wireless sensor failed. it took 2 weeks for technician to come out. He said we needed to move something and ordered a part. Keeping in mind we already been with ADT 2 years and nothing happened before. So i waited 2 more weeks for another tech to come out so say something different. Changed the sensor and leave. At night the alarm goes into alert mode..... Had... Read more

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