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1.5 Based on 159 reviews
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My husband and I have had ADT for about 8 months now and have set the alarm off more than 10 times with no response from ADT at all. Each time has been varied but definitely more than a minute. My husband called twice to confirm the numbers they have on file and informed them we never receive a response and they tested it while on the phone with him. Today my husband called and threatened to cancel because of their negligence. He was then... Read more

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First I was never informed that the equipment order I signed was a contract for 3 years. I lived in a rented house which was already prewired. When our landlord told us that he was selling the house, we decided to build our own house. The problem was that between leaving the rental house and building the new house was 6 months. I was told various stories by Customer Service that the service could not be put on hold and I would have to pay 900... Read more

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ADT SCAM and Cannot provide service. ADT Pulse + Video. Allows gaps in recording even after the recording "lag" time. 4 hours of not recording, even though the last video was at 4:44 and I pulled in the drive at 6:15. No recording until 8:13. Tech was out yesterday to adjust and replace the cameras. The lag time of recording is worse. ADT does not provide the service it advertises and is not addressed in the contract. Classic example. ... Read more

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The ADT business model is set up to create upset customers. When I signed up with ADT I didn't realize I wasn't working directly with ADT but rather an independent contractor. Sadly, every contractor offers a completely different deal and the one contractor we selected didn't offer the best deal. I wish I had know I wasn't dealing directly with a ADT employee. Regardless, the sales person explained to us that this was typically a 3 year... Read more

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  • From mobile
  • Aug 19
  • #904012

I had act for three months and not yet have the manger Jeff call me for my camera, I would like the CEO to call me or email me back so I can explain my concerns

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I recently called ADT (Defenders in Indianapolis, IN) to obtain a quote on installing a security system in my home. I was told that in order to schedule an appointment, I would have a $99 "reservation" or "hold" fee against my credit card. This supposed to be like reserving a room at a hotel. THIS WAS NOT THE CASE AT ALL! After the call, I checked my bank account and found out that ADT-PROTECT YOUR HOME actually debited $107.33 that day from the... Read more

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  • From mobile
  • Aug 16
  • #901586

The absolutle worst. DO BOT USE ADT. Thry have done nothing but robbed us. We never signed anothrr contract and told multiple agents we wanted to cancel when you contract was up. Now they sent a debt collector to me saying I signed another contract WHICH I DID NOT. No one wants to help they all just make another excuse.

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  • From mobile
  • Aug 16
  • #901408

Called to cancel service 5 months ago. I was told since I wasnt the person (my wife) whose name appears on the account, that I couldnt cancel service. I informed them that she had passed away. I was told that didnt matter! They continue to send billing to this day.

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adt tech came to house, was told the add that I had In my hand was no good that our system was to old and needed all new. Not the 28.99 a month but 58.00 month plus 6000 dollars for new equipment. THE tech disconnected old adt system and left it disconnected when we told him we were not interested. WHEN we found out he disconnected old system we called adt and was told they were not responsible. Leaving my grandchildren unprotected, they were... Read more

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ADT is the worst company i have ever go into contract with They extended my contract with out me knowing after i moved I had pulse and when i moved had a old system that had window and door sensors and a motion sensor They continued to bill me for the pulse and wouldnt lower the bill I got broken into twice alarm went off and i got no phone call or any cops showed up thank god i had a dog in the house System got unpluged for two months i didnt... Read more

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