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1.5 Based on 155 reviews
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    • Installer 4
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    • Unsatisfactory 2
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    • Customer service 24
    • Lack of ethics 16
    • Misleading representatives 9
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  • From mobile
  • Aug 19
  • #904012

I had act for three months and not yet have the manger Jeff call me for my camera, I would like the CEO to call me or email me back so I can explain my concerns

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I recently called ADT (Defenders in Indianapolis, IN) to obtain a quote on installing a security system in my home. I was told that in order to schedule an appointment, I would have a $99 "reservation" or "hold" fee against my credit card. This supposed to be like reserving a room at a hotel. THIS WAS NOT THE CASE AT ALL! After the call, I checked my bank account and found out that ADT-PROTECT YOUR HOME actually debited $107.33 that day from the... Read more

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  • From mobile
  • Aug 16
  • #901586

The absolutle worst. DO BOT USE ADT. Thry have done nothing but robbed us. We never signed anothrr contract and told multiple agents we wanted to cancel when you contract was up. Now they sent a debt collector to me saying I signed another contract WHICH I DID NOT. No one wants to help they all just make another excuse.

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  • From mobile
  • Aug 16
  • #901408

Called to cancel service 5 months ago. I was told since I wasnt the person (my wife) whose name appears on the account, that I couldnt cancel service. I informed them that she had passed away. I was told that didnt matter! They continue to send billing to this day.

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adt tech came to house, was told the add that I had In my hand was no good that our system was to old and needed all new. Not the 28.99 a month but 58.00 month plus 6000 dollars for new equipment. THE tech disconnected old adt system and left it disconnected when we told him we were not interested. WHEN we found out he disconnected old system we called adt and was told they were not responsible. Leaving my grandchildren unprotected, they were... Read more

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ADT is the worst company i have ever go into contract with They extended my contract with out me knowing after i moved I had pulse and when i moved had a old system that had window and door sensors and a motion sensor They continued to bill me for the pulse and wouldnt lower the bill I got broken into twice alarm went off and i got no phone call or any cops showed up thank god i had a dog in the house System got unpluged for two months i didnt... Read more

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We received this letter today from ADT. It's in reference to a system update we had done in March! We have been harassed by ADT since the beginning of the year over this issue! Multiple letters, emails, phone calls, and now certified mail! All over an update we had taken care of back in March! The update is for our system transmitter. When the technician came out, an hour late, he looked at our transmitter and said, "I don't know why they sent... Read more

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I called to reschedule they gave me dates that did not work for me. I told them no. They cancelled the appointment i had without any notifications or emails. They read of what they had on the screen and keep repeating "there is nothing i can do i can reschedule...". So now took my day off from work for the day they were supposed to come and rescheduled me for another complete different date that i wont be able to ***. Read more

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Day 1- ADT equipment worked for 2 hours. Day 2- I spent an acculated total of 3 + hours on hold trying to get help Day 3- I faxed my cancellation according to the directions in my contract. Since then, i have received 3 bills.(1- monthly service fee. 2- permit fee 3-momthly service fee). After many heated exchanges my installation fee and the first monthly service were refunded. A technician removed all of the equipment. However, when the... Read more

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Upgraded to cameras a few days after I noticed 2 bracelets where gone. I did put away my jewelry but forgot this case right where the tech was working! No other service person came to my home so I'm pretty sure it was him. Sad because my husband gave one diamond bracelet when our son was born. My husband passed on New Year's Eve. ADT says he's subcontractor so they will let his supervisor know. And that I have to have a police report but they... Read more

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